Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Karen Vernon

Urmston,United Kingdom

Summary

Accomplished professional with extensive experience in customer service and administrative support, including roles as an assistant manager and Teaching Assistant. Demonstrates excellent customer service skills through various communication channels and adept at organising, prioritising, and meeting deadlines. Successfully managed a busy reception at The Royal Bank of Scotland, handling complex queries, sensitive and deceased account administration. Proficient in Microsoft Office and committed to delivering high-quality support in dynamic environments.=

Overview

42
42
years of professional experience

Work History

Teaching assistant level 3

Trafford Council
Flixton, Trafford
09.2017 - 05.2025
  • Supervised class and teaching staff whilst the teacher was off due to illness or completing PPA, curriculum and sporting tasks.
  • Assisted in planning educational activities to promote cognitive development.
  • Enhanced student engagement by creating and implementing engaging lesson plans.
  • Collaborated with teachers to deliver comprehensive educational programs. Monitoring pupil progress through regular assessment.
  • Managed a team of 4 support staff within the classroom environment, training, guiding them in their roles and delegation of tasks.
  • Safeguarded children using regulated reporting systems.

Teaching Assistant

Various Agencies
Manchester, Lancashire
10.2016 - 09.2017
  • Offered one-on-one guidance to struggling students for improved academic performance.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Led small group phonics sessions for enhanced focus on challenging topics.

Business advisor

The Royal Bank of Scotland
Manchester, Lancashire
02.2000 - 10.2016
  • Established strong rapport with clients; enhanced customer satisfaction levels.
  • Met set targets for sales i.e. 30 sales per week, service, compliance, learning and made significant findings in fraud prevention.
  • Exercised due diligence on a daily basis whilst dealing with property acquisition and release Along with day to day account running.
  • Worked on reception at the main city centre branch.

Store manager

The Vestry
Trafford Centre, Lancashire
10.1998 - 02.2000
  • Oversaw all business operations at store level, cash control, HR, training, stock control, merchandising and window dressing, site management, building successful, customer-focused team.
  • Managed staff rosters for over 15 staff, ensuring adequate coverage during peak times.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.

Assistant Manager

McDonald's
Portadown, Armagh City Banbridge and Craigavon
09.1996 - 10.1998
  • Managed daily operations to ensure smooth running of the shop floor.
  • Was solely responsible for all HR within store for 80 plus staff.
  • Reviewed stock ordering system and set up new more appropriate order levels for stock so the store had enough stock for day to day running and this also prevented food and product spoil and waste.

Mechanical Transport Driver

The Royal Air Force
Various Locations
10.1983 - 09.1996
  • Experienced driver of HGV class 2 vehicles, aircraft refueling and servicing equipment, 55 seater coaches, forklifts and various other military vehicles.
  • Was a vehicle tasker, co-ordination of drivers and vehicles.
  • Assisted in team of accident investigators.
  • Conducted trading and testing of theory for new drivers and issued Military licenses in a busy licensing office.

Education

HNC - Business and Finance

Nottingham And Trent University
Nottingham
09/1993 - 09/1995

ONC - Business and Finance

Stamford College
Stamford
09/1991 - 09/1993

NEBS Management - Business

Plymouth College
Plymouth
05/1996 - 07/1996

Certificate - IPD

Plymouth College
Plymouth
05/1996 - 07/1996

Diploma level 3 - Teaching and Learning

Trafford College
Stretford
02/2016 - 10/2017

GCSEs x 7 including Maths and English - Various subjects

Flixton Girls School
Flixton, Trafford
09/1981 - 06/1983

Skills

  • Excellent customer service skills using email, post and telephone communication and holding face to face meetings using computer software eg Microsoft Office
  • Able to organise, prioritise and disseminate incoming work, keeping to targets / deadlines
  • Worked successfully in a variety of supporting roles, most recently assistant manager and Teaching Assistant, so able to recognise quickly what and where support is required
  • Ran a busy reception at a main branch of The Royal Bank of Scotland, where queries were resolved, international payments were made and new or deceased accounts were administered

Affiliations

  • Copper Foiling
  • gardening
  • yoga
  • walking.

References

References available upon request.

Timeline

Teaching assistant level 3

Trafford Council
09.2017 - 05.2025

Teaching Assistant

Various Agencies
10.2016 - 09.2017

Business advisor

The Royal Bank of Scotland
02.2000 - 10.2016

Store manager

The Vestry
10.1998 - 02.2000

Assistant Manager

McDonald's
09.1996 - 10.1998

Mechanical Transport Driver

The Royal Air Force
10.1983 - 09.1996

HNC - Business and Finance

Nottingham And Trent University
09/1993 - 09/1995

ONC - Business and Finance

Stamford College
09/1991 - 09/1993

NEBS Management - Business

Plymouth College
05/1996 - 07/1996

Certificate - IPD

Plymouth College
05/1996 - 07/1996

Diploma level 3 - Teaching and Learning

Trafford College
02/2016 - 10/2017

GCSEs x 7 including Maths and English - Various subjects

Flixton Girls School
09/1981 - 06/1983

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