Karen Turnbull
Southampton
Summary
Dynamic professional with extensive experience in administrative support and customer service, skilled in managing high call volumes while delivering prompt and efficient resolutions to inquiries. A strong commitment to regulatory compliance and meticulous record-keeping practices ensures organizational integrity. Proven success in exceeding performance targets, streamlining office operations, and implementing cost-saving initiatives. Proficient in providing comprehensive secretarial support to senior management, including document preparation and effective scheduling.
Currently looking for part time work using my varied skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Executive Assistant
Max's Originals Ltd
01.2024 - Current
- Heading up a start up Company (Part Time/Spare Time)
- Re-branded and assisted the new design of the product
- Support in all areas of administration, sales and marketing
- Align business objectives with industry best practices to ensure the firm remained compliant with industry standard
- Dealing with third parties such as canning and logistics companies
- Networking
- Social Media
NHS Professionals Bank Support
UHS Foundation Trust
06.2024 - 2025
- Clinical Negligence Claim caseload taken over from my FTC -Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Clinical Negligence Manager (FTC)
NHS Foundation Trust
11.2023 - 06.2024
- Manage a defined caseload of civil liability claims (clinical), ensuring thorough pre-action investigations and adherence to Trust policies and NHS guidelines.
- Provided legal support to Trust departments, collaborating with managers, staff, and patients to assess liability and quantum.
- Liaise with clinical and non-clinical stakeholders to obtain evidence, requested statements, and coordinated expert opinions.
- Prepare legal documentation, including instructions to solicitors and NHS Resolutions.
- Proactively identify and mitigate risks, alert senior management.
- Maintain and update litigation claims database, staying abreast of legal developments in clinical negligence.
- Facilitate mediation/settlement processes and support investigation of clinical incidents.
- Provide expertise in updating clinical and non-clinical guidelines and procedures based on claim outcomes.
Housebound Phlebotomy Service, Admin
Solent NHS Trust
08.2022 - 11.2022
- Provided comprehensive administrative support to a team of 5 phlebotomists.
- Scheduled and modified appointments efficiently.
- Addressed urgent appointment requests promptly.
- Communicated directly with GPs and hospitals as necessary.
- Managed appointment scheduling during staff absences, ensuring seamless transition and rescheduling of appointments.
Risk & Litigation Admin
Solent NHS Trust
10.2021 - 08.2022
- Provided comprehensive admin support for the Head of Risk & Litigation's responsibilities.
- Managed and oversaw compliance with Medical Examiner legislated requirements for Portsmouth and Southampton.
- Demonstrated initiative and autonomy in decision-making to support service operations smoothly.
- Liaised with external solicitors for specialised legal support beyond Trust arrangements.
- Served as the main admin contact point with NHS Resolution and panel solicitors.
- Administered the legal advice referral system for services.
- Processed complex and sensitive information from various sources, including Coroner's office requests, patient records, and communications from NHS Resolution.
- Adapted to changing needs of Solent NHS Trust, undertaking additional duties as required.
- Ensured adherence to Trust's Information Governance procedures and guidelines.
- Generated reports and performed ad hoc data extractions as needed.
- Supported accuracy of data within Quality and Governance team systems.
- Provided incident validation support and verified causes of death.
Ward Clerk Neuro Rehabilitation
Solent NHS Trust
10.2020 - 10.2021
- Managed correspondence, including routine letters and sensitive clinic documents, utilising IT software and Trust systems.
- Coordinated neuropsychiatric clinics, managing patient appointments and communicating concerns to doctors.
- Assisted ward visitors, ensuring appropriate handling of inquiries and information.
- Liaised with patient affairs administration for property and money handling, adhering to policies.
- Managed unit finances, reconciled expenses, and maintained petty cash.
- Coordinated patient discharges, prepared summaries, and processed referrals and admissions.
- Handled photocopying, printing, scanning, and other office tasks.
- Collected statistical information and assisted with equipment requisitions.
- Attended MDT meetings, taking minutes as required.
- Supported the development of patient communication systems and updated relevant documents.
Senior Sales Administrator
Brushbaby ltd
12.2019 - 06.2020
- Managed order input, stock availability, and future planning while ensuring compliance and high service standards.
- Addressed customer inquiries, for large companies including Boots, Ocado, Waitrose and resolved issues related to delivery, payments, and exchanges via email and phone.
- Strived for excellence in performance and customer care, providing positive solutions to prevent negative feedback.
- Ensured timely invoicing and receipt of payments for financial efficiency, while guaranteeing correct stock availability to prevent unfulfilled orders.
Office Manager
Scott White & Hookins
02.2019 - 12.2019
- Acted as frontline support for visitors and efficiently handled approximately 50/60 customer inquiries daily via email and phone.
- Managed office operations, implementing improvements and cost-saving measures.
- Ensured compliance with legislation and maintained records according to QMS & EMS ISO 14001 standards, crucial for future project success.
- Consistently surpassed KPIs and performance targets, issuing up to 120 monthly invoices manually by deadline.
- Supported Partners with travel bookings, meeting preparation, and negotiation of contracts for stationery.
- Received praise for improving parking security by liaising with the Management Company and controlling unauthorized use of outside spaces.
Senior Office Administrator
Freemans Event Partners
12.2017 - 12.2018
- Relocation from Gloucestershire to Hampshire (Dec 2018 – Feb 2019)
- Freemans Event Partners – Telesales (Logistics) (Jul 2016 – Dec 2017)
- Other roles include (further details on request)
Education
Desk Assessment
St John's Ambulance
A Level French, A Level German, Secretarial Stage 2, Typing & Audio
Hill College
English (B), French (A), German (B), Geography (C)
Regents Park
Skills
- Clinical Negligence claims handling
- Healthcare exposure (ward based)
- Covid vaccinator
- Health and safety
- Reception
- Communication
- Stress Management
- Commercial and business acumen
- Sales
- Working towards KPIs
- Compliance
- International sales administration
- Resilience
- Relationship building
- Stakeholder management
- Administration
- Secretarial (including legal/audio)
- Office management
- Complaint resolution
- Problem solver
- Credit control
- CRM systems
- Diary management
- Data analysis
- Information governance
- Minute taking
- Logistics (event admin and sales)
Certification
- CHARTS
- Ecamis
- NHSR – Claims management
- System One
- NiVS – Vaccination systems
- Ulysses - Incident validations, claim and inquests
- Covid vaccination protocol
- MDT Minutes taking
Timeline
NHS Professionals Bank Support
UHS Foundation Trust
06.2024 - 2025
Executive Assistant
Max's Originals Ltd
01.2024 - Current
Clinical Negligence Manager (FTC)
NHS Foundation Trust
11.2023 - 06.2024
Housebound Phlebotomy Service, Admin
Solent NHS Trust
08.2022 - 11.2022
Risk & Litigation Admin
Solent NHS Trust
10.2021 - 08.2022
Ward Clerk Neuro Rehabilitation
Solent NHS Trust
10.2020 - 10.2021
Senior Sales Administrator
Brushbaby ltd
12.2019 - 06.2020
Office Manager
Scott White & Hookins
02.2019 - 12.2019
Senior Office Administrator
Freemans Event Partners
12.2017 - 12.2018
Desk Assessment
St John's Ambulance
A Level French, A Level German, Secretarial Stage 2, Typing & Audio
Hill College
English (B), French (A), German (B), Geography (C)
Regents Park