Karen Todd
Ashington,Northumberland
Summary
Experienced in animal care and small business management, with a focus on dog grooming services. Operated a dog grooming business, ensuring top-notch customer service and effective client communication. Brings over 30 years of sales and customer service experience, adept at understanding customer needs and achieving sales goals. Known for a friendly, professional attitude and adaptability in diverse work settings.
Overview
10
10
years of professional experience
Work History
Negotiator
Sarah Main, Estate Agents
02.2024 - Current
- Arranging and conducting viewings collating client information
- Sales progressions dealing with solicitors, surveyors and customers updating and ensuring the completion of sale
- Property management scheduling routine maintenance, conducting inspections and coordinating contractors for repairs
- Adhering to landlord/tenant laws, health and safety regulations
- General administration duties
Dog Groomer
Self Employed Dog & Groom
Ashington
06.2019 - 03.2023
- Cultivate positive relationships with pet owners and dogs.
- Assist in promoting and sustaining dog health and well-being while addressing all animal welfare needs.
- Perform grooming and styling according to customer specifications.
- Support business visibility and outreach efforts through advertising.
- Maintain accurate records and manage administrative tasks related to accounts.
- Guide clients on at-home practices for optimal ongoing dog care.
- Maintained a clean and sanitary grooming environment, following strict hygiene protocols.
- Handled nervous dogs with patience and professionalism, ensuring a stress-free grooming experience.
- Kept dogs safe by remaining alert to environmental conditions and safety hazards.
- Managed appointment bookings, effectively coordinating schedules to maximise daily productivity.
- Analysed canine skin conditions to select appropriate shampoos and treatments, promoting animal welfare.
Senior Lettings Negotiator
Groves
Morpeth
06.2017 - 06.2019
- Working to achieve a high level of customer care by possessing a good knowledge of local areas and properties available.
- Identified and maximized sales opportunities to increase profit.
- Communicating with customers via phone, email and face to face.
- Conducting home valuations establishing customers needs and offering advice to obtaining best possible price.
- Assisting with training of new employees, while also monitoring the productivity of current employees.
- Managed systems and databases and organising contracts following legal legislations.
- Handling any customer complaints to resolution.
Sales Negotiator
Bailey and Co
Jesmond
01.2016 - 06.2017
- Marketing and promoting properties for sale with the aim of achieving the best sale price.
- Monitoring sales through to completion liaising with mortgage brokers, surveyors, solicitors and other estate agents.
- Collating information to find out client needs, advising and help finding a property to match their requirements.
- Conducting home viewings.
- Updating customer records and other administration duties.
- Proving a high level of customer care and communication.
Education
iPET Level 3 - Canine First Aid
City & Guilds level 2 and 3 dog grooming - Retail
Kirkley Hall
NorthumberlandSkills
- Time management
- Adaptability
- Communication skills
- Customer service
- Attention to detail
- Animal monitoring
- Client relationship management
- Compassion for animals
References
- Kay McClure, Sarah Mains, kaymcclure@sarahmains.com, 07932057099
- Wendy Leonard, Groves, wendyleonard78@googlemail.com, 07725417976
Timeline
Negotiator
Sarah Main, Estate Agents
02.2024 - Current
Dog Groomer
Self Employed Dog & Groom
06.2019 - 03.2023
Senior Lettings Negotiator
Groves
06.2017 - 06.2019
Sales Negotiator
Bailey and Co
01.2016 - 06.2017
iPET Level 3 - Canine First Aid
City & Guilds level 2 and 3 dog grooming - Retail
Kirkley Hall