Karen Tickner
Newhaven,East Sussex
Summary
Results-driven sales leader with extensive school travel industry experience, adept at team leadership. Achieves sales objectives through strategic lead generation and cross-selling, committed to elevating customer service and experience.
Overview
7
7
years of professional experience
Work history
Senior Sales Advisor
Equity Inspiring Learning
Brighton
2011.09 - 2015.01
- Managed and developed a high-performing regional office sales team
- Delivered regular one-to-one coaching, enhancing individual and team performance.
- Analysed regional performance data to identify trends and opportunities for growth.
- Acted as escalation point for customer issues, ensuring professional resolutions.
- Assisted with recruitment, onboarding, and training of new team members.
- Developed a reward scheme to incentivize team performance and client retention.
Sales Executive
Equity Insurance Learning
Brighton
2008.10 - 2011.09
- Delivered consultative sales solutions tailored for school and group travel needs.
- Converted inbound and outbound enquiries into confirmed bookings efficiently.
- Maintained accurate CRM data to enhance forecasting and reporting accuracy.
- Cultivated strong client relationships, ensuring high levels of customer satisfaction.
- Contributed towards team sales targets, driving regional growth initiatives.
Marketing & Sales Executive
BPR Marketing Limited
2007.10 - 2008.10
- Supported lead generation and sales campaigns to drive revenue growth.
- Collaborated with marketing teams to ensure messaging alignment with sales activities.
- Facilitated account management and maintained effective client communications.
Education
National Diploma - Performing Arts
Brighton & Hove City College
GCSEs -
Longhill High School
Skills
- Sales expertise
- Team leadership
- CRM and KPI analysis
- Recruitment strategies
- Customer experience management
- Travel industry knowledge
- Sales target achievement
- Results orientation
- Customer service excellence
- Cross-selling strategies
- Lead generation techniques
Additional information
- Full UK Driving Licence
- Willing to travel regionally and overseas
- Strong organisational, analytical, and communication skills
- References available upon request
Timeline
Senior Sales Advisor
Equity Inspiring Learning
2011.09 - 2015.01
Sales Executive
Equity Insurance Learning
2008.10 - 2011.09
Marketing & Sales Executive
BPR Marketing Limited
2007.10 - 2008.10
National Diploma - Performing Arts
Brighton & Hove City College
GCSEs -
Longhill High School