Karen Thompson
Wolverhampton,West Midlands
Summary
Experienced Support Worker / Administrator with outstanding administration and communication skills. Inputs data with care and accuracy for correct, up-to-date records. Polite, punctual and friendly providing professional staff and patient support, empathic and an active listener.
A capable individual able to provide reliable administration and emotional support. Able to multitask and plan successfully to carry out tasks accurately within a timely manner. Methodical in approach, able to problem solve and signpost, with sound IT skills and the ability to oversee a team.
Quick to learn new tasks and put them into practice.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Cancer Navigator
The Royal Wolverhampton NHS Trust
Wolverhampton, West Midlands
04.2023 - Current
- Working in a busy Dermatology Skin Cancer Service department.
- Being present at patients Breaking Bad News outpatient appointments.
- Capturing skin cancer patients activity from Head and Neck and Plastics service.
- Face to face drop in appointments in Macmillan Centre 1 day per week, providing guidance and emotional support.
- Completion of referrals for Welfare Rights and Complementary Therapies.
- Providing emotional support and guidance for patients.
- Completing Health Needs Assessments of patients for CNS team and recording information onto SCR.
- Being first point of contact for patients with any queries about pathway and services that Macmillan can offer.
- Population of databases and accurate record keeping.
- Performed daily administration tasks to support CNS team.
- Booking patient appointments according to clinician direction.
- Triaged patients according to symptoms, conditions and vulnerability, in line with practice policies and direction from wider clinical team.
- Tracking patients cancer pathway to ensure all tests and referrals have been made and flagging up to relevant departments if information is missing.
- Organising health promotion events to be held such as Sun Awareness.
- Ordering and stock upkeep of Patient information from Macmillan, Melanoma Focus and British Skin Foundation.
CRM Secretary
The Royal Wolverhampton NHS Trust
Wolverhampton, West Midlands
05.2021 - 04.2023
- To be the first point of contact for anyone with a cardiac implanted device if they had any questions or queries.
- To transfer information from bespoke database to Patient Administration System and action in appropriate and timely manner.
- Clinic management, to set up and fill clinics and send appointments out to patients from the waiting list, ensuring patients are on appropriate clinics for which cardiac device they had implanted.
- Audio typing all correspondence from the pacemaker team to clinicians, patients and other professionals.
- Dealing with all telephone enquiries, triaging patients and offering advice and gaining clinical advice when necessary.
- Dealing with the CRM email inbox.
- Transferring and uploading information between other hospitals and service providers.
- Scanning Pacemaker checks to CWP in a timely manner so they are available to view by other clinicians when needed.
- Successfully delivered on tasks within tight deadlines, with frequent interruptions and changing priorities.
- Demonstrated respect, friendliness and willingness to help the team whenever needed.
- Organising showcases with outside representatives so they can gain tenure for their products to be used.
Senior ATO / Administrator
The Royal Wolverhampton NHS Trust
Wolverhampton, West Midlands
03.2019 - 05.2021
- Performing ECG tests and fitting Heart Montiors in the Cardiac Investigations department and on the Cardiology ward.
- Seeking advice where appropriate from trained cardiac physiologists on patient reports, escalating where necessary.
- Managing time effectively and efficiently as running busy clinics.
- Uploading information from tests to CWP and forwarding to Cardiologists and GP's for review.
- Configuring memory cards and devices for patient identification.
- Staff rostering, ensuring every work area has cover and appropriate skill mix.
- Dealing with patient's issues sensitively.
- Dealing with patient's in emergency situations.
- Liaising with management about clinic capacity.
- Going above and beyond to resolve problems within the department using logic and proactive thinking.
- Dealing with diagnostic tests from referral to booking, ensuring the 6 week diagnostic timescales are met.
Waiting list coordinator
The Royal Wolverhampton NHS Trust
Wolverhampton, West Midlands
05.2016 - 03.2019
- Input data manually to add patients to waiting list on PAS and inform patients via letter that they are on the list.
- Fill theatre capacity with appropriate cases dependent on consultant, seeking consultant guidance if any clarity required or medication direction needed.
- Call patients to offer admission date and if accepted send relevant paperwork to patient and create documents for admission.
- Populate electronic diary for theatres to view patients expected for admission.
- Answer patient queries by telephone, seeking advice from consultants if necessary.
- Utilising capacity, booking and cancelling patients at short notice, sometimes having to work flexibly to carry out the task.
- Working to challenging timeframes and targets.
- Dealing with patients sympathetically and sensitively.
Education
GCSEs -
Moseley Park
Bilston 09.1989 - 05.1994
Challenging Conversations - Challenging Conversations
City Hospital Birmingham
Birmingham 05.2023 - 05.2023
Level 2 - Psychology
Oxford Brooks
09.2023 - 12.2023
Cancer Navigation
Talent for Care
04.2023 - 09.2023
Skills
- Administrative support
- Data entry
- Data management
- Business administration
- Database administration
- Scheduling and calendar management
- Workflow planning
- Event coordination
Affiliations
- I enjoy travelling, eating out and the company of my family.
References
References available upon request.
Timeline
Level 2 - Psychology
Oxford Brooks
09.2023 - 12.2023
Challenging Conversations - Challenging Conversations
City Hospital Birmingham
05.2023 - 05.2023
Cancer Navigator
The Royal Wolverhampton NHS Trust
04.2023 - Current
Cancer Navigation
Talent for Care
04.2023 - 09.2023
CRM Secretary
The Royal Wolverhampton NHS Trust
05.2021 - 04.2023
Senior ATO / Administrator
The Royal Wolverhampton NHS Trust
03.2019 - 05.2021
Waiting list coordinator
The Royal Wolverhampton NHS Trust
05.2016 - 03.2019
GCSEs -
Moseley Park
09.1989 - 05.1994
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