Summary
Overview
Work History
Education
Skills
Languages
Timeline
TruckDriver
Karen Thompson

Karen Thompson

Lingfield,Surrey

Summary

Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations.

Practiced in providing assorted teams with support and resources to succeed. Dedicated and organised Operations Manager and effective leader with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Effective and loyal cross-functional communicator and problem solver. Ambitious Operations Manager with more than 15 years of management experience in the Hospitality industry. Applies strong analytical and critical thinking skills to solve complex operational problems.


Approaching 60, I am now looking for something in a managerial role, with the approach to develop and manage, but with less than 50 hours per week, and slightly less stressful.


Overview

23
23
years of professional experience
3
3
years of post-secondary education

Work History

Operations Manager

Cruisers Ltd
Redhill, Surrey
05.2016 - Current
  • Kept all company logs and records updated, recording daily details of work performed.
  • Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate time keeping
  • Reduced in-field incidents by enforcing strict adherence to compliance and safety standards.
  • Prioritised order acknowledgements and coordinated appropriate booking modes and equipment.
  • Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
  • Coordinated staff training and development opportunities to enhance job-specific skills.
  • Planned transport solutions fo local and international clients.
  • Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
  • Communicated with drivers to address accurate start times, passenger information and route issues.
  • Manage recruitment, selection and induction of new drivers.
  • Administered expenditure, preventing budget overages with successful control strategies.
  • Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
  • Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
  • Established operational and administrative procedures and enforced controls.
  • Used automatic tracking systems to keep computer system updated with vehicle movements and proactively place new orders at optimal times.
  • Oversaw records covering purchasing transactions, distribution flow and staffing levels.
  • Customer liaison
  • Invoicing and cash handling
  • Staff training
  • Liaise with councils on current road situations, and school transport

Operations Manager

Sutton Community Transport
Sutton, Surrey
11.2009 - 05.2016
  • Staff management
  • Vehicle management
  • Contract management
  • Training in Special needs requirements, driving minibuses, handling wheelchairs and special needs customers.
  • Managing operations for elderly and vulnerable adults
  • Customer liaison
  • Route management

Bus and Coach driver

Epsom Coaches
Epsom, Surrey
01.2001 - 11.2009
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Announced upcoming stops and potential route delays to passengers.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
  • Developed strong sense of navigation and direction through travel and geographical study.
  • Collected cash fares and completed daily paperwork accurately.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Delivered detailed records of journeys, oil logs and mileage sheets at end of every shift.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Maintained PCV license to operate buses and large vehicles with air brakes.
  • Operated and maintained bus and coach vehicles to transport passengers to designated locations.
  • Reported delays and accidents to dispatchers at head office.

Education

CSE's -

Redstone School
Redhill
09.1978 - 06.1981

Skills

  • Maintenance planning
  • Passenger and logistics expertise
  • Contract management
  • Staffing management
  • Mergers and acquisitions knowledge
  • Cost reduction and containment

Languages

English
Native

Timeline

Operations Manager

Cruisers Ltd
05.2016 - Current

Operations Manager

Sutton Community Transport
11.2009 - 05.2016

Bus and Coach driver

Epsom Coaches
01.2001 - 11.2009

CSE's -

Redstone School
09.1978 - 06.1981

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Karen Thompson