Karen Sturrock

• Repairing damage to property whilst maintaining architectural integrity.
• Completing restoration of properties and items by carefully dismantling, cleaning and reassembling and delivering back to Clients.
• Fostered positive relationships with clients through clear communication and updates on progress. When out on site and in the office.
• Keeping regular checks on stock levels and reordering when necessary.
• Administration work, customer service, invoicing, booking appointments and visits for the clients, dealing with insurance companies regarding claims and queries.
• Offering friendly, efficient customer service and handling challenging situations.
• Consistently arrived at work on time and ready to start immediately.
• Key Holder.

• Executed day-to-day household duties and tasks with precision and efficiency, some with very tight deadlines.
• Household duties, personal care, emotional and meal support, running errands and mobility assistance,
• Demonstrated respect, friendliness and willingness to help when and wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Consistently arrived at work on time and ready to start immediately.
• Key holder for Clients.

• Developed strong relationships with customers fostering repeat business.
• Assisted customers in making informed decisions by providing detailed product information.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Managed high volume of inbound calls.
• Consistently arrived at work on time and ready to start immediately.
• Key Holder

Cafe / Sandwich Bar

• Engaged with customers in a polite manner.
• Ensured cleanliness of premises by performing regular cleaning duties.
• Catering to the needs of busy customers.
• Maintained clean and organised work area.

• Pet Shop & Pet Market Stall
• Offered friendly, efficient customer service.
• Ordering items and stock control.
• Delivering to Customers.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Taking payment via cheque, currency and card payments.

Car Trade

• Sourced vehicles through auctions, private sellers and dealerships to expand product range.
• Ensured cleanliness and good presentation of vehicles improving visual appeal.
• Delivery of vehicles all over the UK.
• Conducted thorough inspections of vehicles to ensure quality standard.
• Accepted card, cash and cheque payments.