Karen Sharpe

I have been a cleaner or cleaning manager all my life but my current job was a departure from this as I felt that I needed a new challenge, however i have discovered that working in an office environment is not simulating enough for me , I like to be constantly on the move having face to face interactions with people so I have decided to apply for your job to get back into doing something I love and am good at.

I feel I am the perfect candidate for this role due to my extensive experience detailed below .

In my previous roles. I had been responsible for ordering stock monthly, to do so I have created and maintain a stock Excel spreadsheet outlining supplier and stock detail, quantity, cost, and relevant dates. I contacted the relevant suppliers via telephone and MS Outlook email to confirm orders and receipts.

I supervised up to 8 staff carrying out 1:1 meetings, sickness records and Return to Work conversations on MS Word documents.

I have a vast and expansive experience and knowledge in Health and Safety procedures as outlined under the Health and Safety at Work Act 1974 and the reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR 1995) and Control Of Substances Hazardous to Health(COSHH) 2002 .

I have been the main point of contact in receiving deliveries of cleaning chemicals which I stored in a safe secure location in line with the C.O.S.H.H regulations, to prevent unnecessary exposure and harm.

I am able to prioritise my own workload to ensure I meet deadlines, I have managed and been part of a team of cleaners. Within my role I had allocated areas, which included offices, that need to be cleaned to a high standard, within a given timeframe before the office staff arrive for work.

I had to juggle supervising staff, ordering stock and my cleaning duties to ensure that I achieved the expected results

In my previous employment I have been the first point of contact receiving and dealing with telephone enquiries, which include bookings and orders. I have been front of house and have personally greeted people on a face-to-face basis. I take huge personal pride in my appearance and ensure that I am always punctual, smart, polite, using appropriate language to give a good first impression as I represent the business I work for. I believe it is important to provide a service with a smile and in a relaxed, approachable, and professional manner.

I have carried out weekly audits of the areas my staff cleaned, completing accurate records of those audits,I have also reported maintenance issues to the relevant teams to make sure all building issues are dealt with in a timely manner

I am fully conversant with Word Excel and use Outlook daily for emails and for checking my diary for audits and deliveries etc

I take personal pride in having excellent communication skills, both verbally and written, at all levels. I believe personal contact is incredibly important and being able to listen and understand the needs of those around me is paramount to supporting them . Everyone is an individual, having different needs, as such I treat people as I would wish to be treated myself, respecting those needs.

I am more than able to assess a situation and deal accordingly whilst always remaining calm and professional .

I have extensive experience of working as part of a team, both in my reception/front of house roles and my current role .

In short I feel that the role I am applying for is a perfect opportunity for me to get back to doing what I love.