Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
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Karen Santos

Swindon,Wiltshire

Summary

Hardworking professional with experience on customer support, sales, assisting different types of clients daily while being flexible and focused on resolving concerns and enquiries. Experience with office work as a receptionist and secretary, dealing with the daily tasks and necessities of an office environment. Experience on quality assurance, ensuring that the product is always on the highest standard for the customer, experienced in testing and evaluating all aspects of products on every stage of production. Methodical, diligent, and well-versed in managing schedules and collaborating with leadership to solve problems. Offering organization skills developed over years working on different areas and being responsible for different tasks. Dedicated team member, polite and open to change and new experiences, eager to learn and share knowledge.

Overview

2026
2026
years of professional experience
1
1
Certification

Work history

Admin and Customer Service Assistant

Eclipse Labels Ltd
Swindon, Wiltshire
06.2022 - 08.2025
  • Provided exceptional level of customer care from start to finish, encouraging return and repeat spending by efficiently resolving customer concerns and complaints, answering questions, handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance and liaised with team to develop strategies in improving customer service.
  • Improved customer satisfaction through prompt response to email and phone queries. Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Contributed to team effort by accomplishing related results as needed. Proactively offered help and support to complete tasks in the office.
  • Processed new customer orders, coordinated related documentation, and supported the sales team.
  • Sorted and organized physical and digital documentation with correct codes and file system. Examined and input documents and information in software system.
  • Supported the finance team by undertaking daily tasks with documentation and processed invoices.
  • Provided assistance to office and production staff with administrative needs.

Quality Assurance Technician

Noble Foods Ltd
Witney, Oxfordshire
08.2019 - 04.2022
  • Investigated incidents of non-conformance using effective root cause analysis techniques.
  • Inspected production activities to ensure full health and safety compliance and enforced company-wide HSE standards and PPE use. Assured compliance with ISO standards by executing internal audits regularly.
  • Investigated quality issues to identify root causes and raise appropriate corrective action.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements. Gathered and maintained inspection records in company databases. Defined quality targets and monitored departmental activities and KPIs to evaluate performance.
  • Coached staff in required knowledge and skills needed to maintain exceptional company quality standards.
  • Liaised closely with manufacturing teams, improving communication and operational efficiency. Collaborated with other departments to establish comprehensive quality policies.
  • Enhanced overall product reliability with meticulous attention to detail in every inspection.

Production Operative

Noble Foods Ltd
Witney, Oxfordshire
02.2019 - 07.2019
  • Carried out tasks to production requirements according to process instructions.
  • Closely monitored packed product for faults, reporting issues to line manager for swift repair.
  • Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
  • Collaborated effectively with production teams to maintain excellent productivity and performance standards.
  • Operated machinery to meet daily production targets.
  • Improved safety standards through strict adherence to regulations.
  • Maintained clean workstation to comply with safety guidelines and protocols.
  • Attended to needs of teammates for seamless production.

Receptionist and Secretary

FSS Advocacia
Londrina, Paraná
03.2016 - 04.2018
  • Securely opened and closed the office.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance. Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Answered calls to field inquiries from clients, vendors and various other callers seeking information, and transferred callers to appropriate department or staff member.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Maintained an organised reception area for a professional business environment.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Upheld confidentiality with sensitive information handling procedures.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.

Sales Assistant

Zinzane Moda
Londrina, Paraná
11.2014 - 06.2015
  • Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
  • Helped with selecting merchandise, finding accessories, and completing purchases. Addressed inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Managed efficient till operations, including scanning items, processing payments, and issuing receipts. Received and processed product returns.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Cashier

Mundo Verde
Londrina, Paraná
  • Used Point of Sale system efficiently, speeding up transactions.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Collaborated closely with store management for daily operations success.

Education

Bachelor in Oceanography - Science

Universidade Federal do Paraná
Curitiba, Brazil
/2012 - /2014

High School Diploma -

CEEFM Professor Doutor Heber Soares Vargas
Londrina, Brazil
/2007 - /2009

Skills

  • Attention to detail and very organized
  • Critical and ethical evaluation
  • Cultural awareness
  • Creativity
  • Adaptability, decision-making and time efficiency
  • Proactive

Languages

Portuguese
Native
English
Fluent
Spanish
Beginner
Italian
Beginner

Certification

  • Environmental Sustainability Skills for the Workforce, 2020 - IEMA (Institute of Environmental Management and Assessment)
  • Level 2 Food Safety Manufacturing, 2021 - Food Safety at work
  • Safety First (Chemical), 2020 - Ecolab
  • An introduction to Root Cause Analysis Course for Food Businesses, 2020 - Food Standards Agency

Affiliations

  • Reading and writing
  • Sports, mainly Volleyball and Formula 1
  • Travelling
  • Dancing

Accomplishments

  • Best Actress Award at my high school theatre festival
  • Macmillan Cancer Support Gower Peninsula Mighty Hike

Timeline

Admin and Customer Service Assistant

Eclipse Labels Ltd
06.2022 - 08.2025

Quality Assurance Technician

Noble Foods Ltd
08.2019 - 04.2022

Production Operative

Noble Foods Ltd
02.2019 - 07.2019

Receptionist and Secretary

FSS Advocacia
03.2016 - 04.2018

Sales Assistant

Zinzane Moda
11.2014 - 06.2015

Cashier

Mundo Verde

Bachelor in Oceanography - Science

Universidade Federal do Paraná
/2012 - /2014

High School Diploma -

CEEFM Professor Doutor Heber Soares Vargas
/2007 - /2009

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Karen Santos