I am a highly experienced Health Advisor and Coach with a robust background in performance management, quality assurance, and patient interaction. Over the years, I have honed my ability to effectively lead and develop teams within both healthcare and retail environments, driving consistent results while ensuring compliance with organisational policies and industry standards. My role has always been centred around delivering the highest quality of care and service, emphasising the importance of maintaining strong relationships with patients, team members, and stakeholders alike. In my previous positions, I have developed a deep understanding of the complexities involved in healthcare operations, particularly within NHS 111 service delivery. I possess extensive knowledge of relevant legislation, regulatory frameworks and internal policies and procedures within DHU, which enables me to navigate challenges and support teams in maintaining compliance across all activities. Beyond patient-facing roles, I have cultivated strong skills in data analysis, enabling me to identify trends, assess performance, and implement evidence-based strategies for improvement. My career has been defined by a dedication to continuous learning and development, and I am eager to expand my leadership capabilities within DHU healthcare. Moving forward, my goal is to take on more strategic responsibilities, further refining my ability to lead teams, influence change, and contribute to the evolution of the service.