Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Karen Paskin

Dudley,UK

Summary

I am a highly experienced Health Advisor and Coach with a robust background in performance management, quality assurance, and patient interaction. Over the years, I have honed my ability to effectively lead and develop teams within both healthcare and retail environments, driving consistent results while ensuring compliance with organisational policies and industry standards. My role has always been centred around delivering the highest quality of care and service, emphasising the importance of maintaining strong relationships with patients, team members, and stakeholders alike. In my previous positions, I have developed a deep understanding of the complexities involved in healthcare operations, particularly within NHS 111 service delivery. I possess extensive knowledge of relevant legislation, regulatory frameworks and internal policies and procedures within DHU, which enables me to navigate challenges and support teams in maintaining compliance across all activities. Beyond patient-facing roles, I have cultivated strong skills in data analysis, enabling me to identify trends, assess performance, and implement evidence-based strategies for improvement. My career has been defined by a dedication to continuous learning and development, and I am eager to expand my leadership capabilities within DHU healthcare. Moving forward, my goal is to take on more strategic responsibilities, further refining my ability to lead teams, influence change, and contribute to the evolution of the service.

Overview

12
12
years of professional experience

Work history

Health Advisor/ Coach

DHU Healthcare
Dudley, UK
12.2022 - 07.2025
  • Answering incoming 111 calls from patients
  • Assessing patients
  • Providing advice and support
  • Signposting and referring to appropriate services
  • Maintaining accurate records
  • Adhering to protocols and policies
  • Coach and develop new starters
  • Auditing
  • Supporting pathways advice lines
  • Adherence to policies and procedures
  • Strong understanding of the NHS 111 service operations

Store Manager

Farmfoods
Dudley, UK
01.2014 - 12.2022
  • Managed, coached and motivated a team to deliver customer service excellence
  • Accountable for branch performance
  • Organised and motivated the team to ensure all tasks were completed within deadlines
  • Ordered and managed stock
  • Managed wastage
  • Completed spot checks to ensure full compliance
  • Maintained the required standard of merchandising, product availability and quality control
  • Managed in store health and safety in accordance with the health and safety manual
  • Record keeping completed to Business standards
  • Responsible for creation and management of working patterns for all staff
  • Implemented induction programs for all new staff
  • Adhered to all FarmFoods policies to include ‘equal opportunities’
  • Extensive knowledge of relevant legislation

Education

GCSE or equivalent -

Castle High

NVQ - Leisure and Tourism

Dudley College

Skills

  • Friendly
  • Approachable
  • Patient
  • Fast Learner
  • High attention to detail
  • High level of communication
  • Data/Trend analysis
  • Excellent communication
  • Listening skills
  • Competent in Microsoft and all internal IT systems

Custom

  • Spending time with family
  • Socialising with friends
  • Reading Psychological Thrillers
  • Walking my two Yorkshire terriers Dotty 2 and Freddy 1

Timeline

Health Advisor/ Coach

DHU Healthcare
12.2022 - 07.2025

Store Manager

Farmfoods
01.2014 - 12.2022

NVQ - Leisure and Tourism

Dudley College

GCSE or equivalent -

Castle High
Karen Paskin