Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Karen Palmer

Gillingham,Kent

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Team leader

Londoncare
Chatham, Kent
01.2024 - Current
  • Developed strategies for improved performance level across the team.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Fostered a high-performing environment to drive productivity and quality.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Improved customer satisfaction through close collaboration with the team.
  • Encouraged open communication, fostering a positive work culture.
  • Resolved conflicts effectively, promoting harmony within the workforce.

Care assistant

Londoncare
Chatham, Kent
02.2021 - Current
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Administered medication to patients, ensuring proper health management.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Assisted in daily living activities for enhanced patient comfort.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Respected privacy and dignity of each resident during provision of care services.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Monitored client health conditions and reported immediate issues to manager.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Adapted to service users' needs and requests to maintain personalised care.

Education

GCSEs -

woodlands secondary school
Karen Palmer
09.1986 - 06.1991

GCSEs -

Rainham Mark Grammar
Rainham, Kent
06.1991 - 09.1992

NVQ Level 3 - Adult Care

Londoncare
Chatham, Kent
09.2024 - 05.2025

Skills

  • Communication excellence
  • Policy implementation and enforcement
  • Leadership proficiency
  • Tolerance and patience
  • Decisive decision-making
  • Risk assessment knowledge
  • Quality assurance expertise
  • Performance appraisals
  • Customer relationship management
  • Task prioritising
  • Team supervision

Affiliations

  • Reading
  • Socilaising

Timeline

NVQ Level 3 - Adult Care

Londoncare
09.2024 - 05.2025

Team leader

Londoncare
01.2024 - Current

Care assistant

Londoncare
02.2021 - Current

GCSEs -

Rainham Mark Grammar
06.1991 - 09.1992

GCSEs -

woodlands secondary school
09.1986 - 06.1991

Similar Profiles

Create profile
Karen Palmer