Karen Oliver-Gurney
Narborough,Leicestershire
Summary
Highly motivated, organised and dependable administrator with over 20 years experience in a variety of Admin and Clerical roles. Extensive experience in healthcare administration operations, training management, and patient care. Successful at managing multiple priorities in a pressured fast paced environment with a positive proactive attitude. . Adept at managing own workload and equally enjoys collaboration and working as part of a wider team. Cheerful personality with strong communication skills. Strong analytical skills and always works to high standards.
Overview
23
23
years of professional experience
Work history
Event & Training Coordinator
LPT NHS
Leicester, East Midlands
2021.11 - Current
- Assisted in implementing yearly streamlined training schedule that optimised trainer capacity and facilitated training needs across the Trust.
- Improved staff competency through daily delivery of comprehensive training programmes for existing staff.
- Worked with HR recruitment and onboarding to facilitate Trust Induction schedule for all new starters.
- Planned mandatory training schedules, prepared materials and booked any necessary rooms and facilities.
- Identified mandatory and role essential training needs by evaluating job positions and consulting with HR and hiring managers.
- Maintained high customer service standards.
- Built strong relationships with delegates through regular communication and updates regarding their training schedules.
- Provided administrative support as needed.
- Updated workstreams databases for accurate record keeping.
- Managed email inbox to respond to staff requests within target timeframes.
Business Coordinator - secondment mat leave cover
LPT NHS
Leicester, Leicestershire
2024.03 - 2025.05
- Processed external and internal study leave applications for the Trust
- Facilitated bi-weekly meetings via MS Teams with finance leads for funding approvals.
- Assisted universities and training providers in resolving funding discrepancies.
- Raised purchase orders on iProc to manage invoices effectively.
- Maintained accurate database for study leave management.
- Compiled monthly, quarterly, and yearly reports on study leave and funding activities.
- Managed busy inbox addressing any study leave queries.
Clinic Coordinator
UHL NHS
Leicester, East Midlands
2008.06 - 2021.11
- Oversaw management of incoming antenatal referrals
- Coordinated antenatal and neonatal clinics
- Collaborated with consultants, midwives, and medical teams to establish appropriate pathways and appointments.
- Managed incoming patient calls and midwife referrals
- Administered updates to antenatal hospital records, ensuring compliance with stringent timelines and GDPR.
- Facilitated timely referrals for patients requiring urgent scan appointments.
Optical assistant
Asda Opticians
Leicester, Leicestershire
2003.02 - 2008.06
- Assisted with pre-screening of customers before eye tests.
- Scheduled appointments for patients and dispatched daily reminders.
- Updated and organised patient records efficiently.
- Guided customers post eye test on appropriate frames and lenses.
- Managed stock orders and replenished supplies as necessary.
- Supported opticians with administrative tasks effectively.
- Processed payments for goods accurately.
- Handled a busy reception desk
Skills
- Excellent written and verbal communication skills
- Calm under pressure
- Problem solving
- Multi-tasking
- Workload prioritization
- Customer and patient focused
- Strategic planning
- Attention to detail
- NHS systems knowledge
- Database management
- Team collaboration
- Safeguarding awareness and compliance
- Proactive decision maker
- Positive and enthusiastic
Timeline
Business Coordinator - secondment mat leave cover
LPT NHS
2024.03 - 2025.05
Event & Training Coordinator
LPT NHS
2021.11 - Current
Clinic Coordinator
UHL NHS
2008.06 - 2021.11
Optical assistant
Asda Opticians
2003.02 - 2008.06