Karen Ogden
Knutsford,Cheshire
Summary
Accomplished professional with extensive expertise in complaints management, process improvement, and time efficiency. Demonstrates a proactive approach in mailbox management and priority setting, coupled with strong leadership competence and people development skills. Adept at finance processing, change implementation, and providing administrative support. Skilled in meeting preparation and coordination, relationship-building, and maintaining resilience under pressure. Proficient in back office management, time-management, Microsoft Office, inventory control, and customer engagement with a positive telephone manner.
Committed Business Support Officer with experience in administration, financial and legal support services. Maintains professional communications through orderly call, email and mail handling. Plans and adapts to changing priorities for smooth clerical support.
Experienced Business Support Officer with outstanding administration and communication skills. Inputs data with care and accuracy for correct, up-to-date records. Polite, punctual and friendly for professional staff and customer support.
Overview
45
45
years of professional experience
5
5
years of post-secondary education
Work History
Business Support Supervisor
Greater Manchester Police
Manchester
12.1987 - 01.2025
- Understood changing staff requirements and scheduled personnel to meet demand.
- Introduced an efficient filing system, enhancing ease of document retrieval process.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Managed priorities and resources to achieve service delivery requirements.
- Followed up customer queries to check provided solutions met expectations.
- Entered, updated and removed customer information to keep accounts current.
- Devised effective business solutions resulting in streamlined operations.
- Implemented new software systems for better data management and record keeping.
- Scanned, photocopied and faxed documents according to staff support requests.
- Ensured health and safety regulations were adhered at all times leading to injury-free workplace.
- Assisted in recruitment processes, contributing to the hiring of skilled personnel.
- Streamlined office processes by implementing innovative management strategies.
- Conducted regular performance reviews, providing constructive feedback for employee growth.
- Managed staff diaries and booked meetings to balance workload and time constraints.
- Processed incoming and outgoing mail to maintain timely postal services.
- Upheld high customer service standards leading to significant improvement in client satisfaction.
- Assessed office supply inventories to facilitate orders and maintain adequate stock levels.
- Built positive customer rapport through friendly, professional communication.
- Promoted team development and growth to uplift capabilities whilst delivering agreed services.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Facilitated staff training sessions to improve performance levels and skill sets.
- Fostered a collaborative work environment, resulting in improved team efficiency.
- Supervised daily operational activities, ensuring adherence to company standards.
- Handled conflict resolution within the team leading to a harmonious work environment.
- Maintained accurate records and documentation for reliable reference.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Greeted and signed in visitors, providing helpful, friendly service.
- Prioritised workload effectively, ensuring timely completion of assigned tasks.
- Oversaw inventory management procedures ensuring optimal stock levels.
- Advised facilities teams of maintenance and repair requirements and supported with sourcing and booking contractors.
- Built and maintained strong working relationships with colleagues.
- Booked meeting rooms and prepared spaces with appropriate resources, equipment and catering supplies.
- Delegated daily tasks to achieve performance monitoring and reporting needs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Processed invoices and payment runs with complete accuracy.
Police Officer
Greater Manchester Police
Manchester
08.1979 - 04.1985
- Developed community knowledge to identify and address at-risk individuals and locations.
- Upheld high ethical standards when dealing with sensitive information.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Maintained public and property safety through diligent surveillance.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Protected life and property by enforcing UK laws and regulations.
- Determined and pursued criminal suspects for warning and arrest.
- Delivered prompt emergency support during natural disasters and community incidents.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Offered compassionate victim support for minimised distress and upset.
- Responded to emergency calls for immediate intervention and support.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Intervened promptly during disturbances at public gatherings, restored peace swiftly.
- Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Wrote and submitted reports concerning police activities and investigations.
- Produced comprehensive crime reports with meticulous attention to detail.
- Patrolled residential areas for optimised community safety.
- Arrested and transported suspects to police stations or holding cells.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Conducted traffic stops and issued citations to offenders.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Education
O-levels - English, Math,
Flixton Girls School
Manchester 09.1971 - 07.1976
Skills
- Complaints management
- Process Improvement
- Time efficiency
- Proactive approach
- Mailbox management
- Priority setting
- Leadership competence
- People development
- Finance processing
- Change implementation
- Administrative support
- Meeting preparation
- Relationship-building
- Meeting coordination
- Resilience under pressure
- Back office management
- Time-management
- Microsoft Office
- Inventory control
- Positive telephone manner
- Customer engagement
Timeline
Business Support Supervisor
Greater Manchester Police
12.1987 - 01.2025
Police Officer
Greater Manchester Police
08.1979 - 04.1985
O-levels - English, Math,
Flixton Girls School
09.1971 - 07.1976
Similar Profiles
Timi AdeyemoTimi Adeyemo
Police Officer at Greater Manchester PolicePolice Officer at Greater Manchester Police
MOHAMMED USMAN SHAHIDMOHAMMED USMAN SHAHID
Police Constable at Greater Manchester PolicePolice Constable at Greater Manchester Police
Shaun TaylorShaun Taylor
Police sergeant at Greater Manchester PolicePolice sergeant at Greater Manchester Police