Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Karen Newmarch

Plains,North Lanarkshire

Summary

A resourceful, well organised individual with exceptional problem-solving abilities and strong communication skills. Able to listen and engage empathetically, bring genuine self to relationships, and regard people in a non-judgmental way. Demonstrates calm under pressure, and is experienced in team building. Committed to self development. A resilient, hard working person with strong values. Someone who exercises good judgement and is able to risk assess situations. Committed to developing these competencies to contribute to organisational wellbeing and foster a collaborative environment.

Overview

10
10
years of professional experience

Work history

Residential Worker

West Lothian Council
Livingston, West Lothian
03.2018 - Current
  • Consistently arrived at work on time ready to start immediately.
  • Carried out day-to-day duties accurately and effectively.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Quickly learned and applied new skills to interactions, improving communication.
  • Completed care plans and risk assessments to deliver on time with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Successfully delt with challenging situations to resolve conflict.
  • Applied exceptional client service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to meet the demands of the service.
  • Offered friendly, efficient service to clients, their families and the multidisciplinary team.

Social Care Practitioner

West Lothian Council
Livingston, West Lothian
01.2016 - 03.2018
  • Maintained a clean, safe environment for all residents fostering a healing atmosphere.
  • Performed daily living tasks for all residents improving their standard of living.
  • Participated actively in team meetings leading to improved service delivery.
  • Compiled detailed care plans and risk assessments for each resident.
  • Facilitated induction sessions for new staff members increasing proficiency in social care practices.
  • Administered medications in accordance with West Lothian Council's medication policy.
  • Complied with West Lothian Council's health and safety policy.
  • Liaised effectively with multidisciplinary teams, coordinating excellent care of residents.
  • Administered first aid efficiently during emergency situations.
  • Maintained confidentiality of sensitive information, upholding professional ethics at all times.
  • Improved patient relationships through active listening and empathy.
  • Organised activities for elderly individuals enhancing their mental stimulation and overall wellbeing.

Education

COSCA Certificate - Counselling Skills

Smile Training
Livingston, West Lothian
08.2024 -

Diploma of Higher Education - Health and Social Care

The Open University
Edinburgh
09.2005 - 06.2009

SVQ Level 3 - Social Care- Promoting Independence

Edinburgh College
Edinburgh
09.2004 - 06.2005

HNC - Social Care

West Lothian College
Livingston
09.2001 - 06.2002

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Resourcefulness
  • Empathy
  • IT skills
  • Planning and organisational skills
  • Risk assessment
  • Leadership
  • Customer focused
  • Creativity

Affiliations

  • Reading
  • Walking
  • Gym
  • Travel
  • Yoga

Timeline

COSCA Certificate - Counselling Skills

Smile Training
08.2024 -

Residential Worker

West Lothian Council
03.2018 - Current

Social Care Practitioner

West Lothian Council
01.2016 - 03.2018

Diploma of Higher Education - Health and Social Care

The Open University
09.2005 - 06.2009

SVQ Level 3 - Social Care- Promoting Independence

Edinburgh College
09.2004 - 06.2005

HNC - Social Care

West Lothian College
09.2001 - 06.2002

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Karen Newmarch