Karen Murphy

• Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
• Developed and implemented value-adding strategies to increase product and service profitability.
• Collaborated with cross-functional teams to create and deliver impactful marketing campaigns.
• Generated new leads through networking at industry conferences and events.
• Input and executed online content management and social media strategy.
• Forecasted sales and market trends to improve business strategy.
• Optimised quality of training content by incorporating input from subject matter experts.
• Recommended performance improvement solutions that resulted in efficiency increase (Retail Client saved over £430K in onboarding efficiencies)
• Created training needs assessments to identify skills and knowledge gaps.
• Identified training needs by evaluating job positions and consulting with business managers.

• Liaised between customers, staff and stakeholders to maintain constructive communications.
• Researched competitors sales activities and reported findings to manager.
• Kept records of all contact with clients using CRM system.
• Built customer loyalty by actioning feedback for enhanced service provisions.
• Educated customers about company products, services and special offers.
• Applied regulatory expertise to develop compliant policies and processes.
• Analysed complaint root causes to identify improvement areas.
• Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
• Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
• Assessed current processes to maximise opportunities for customer satisfaction.
• Developed organisational policies for administrative oversight and internal controls.
• Streamlined processes to improve and optimise office operations.
• Handled negotiations with outside vendors and service agencies to meet group needs.

Met Service Level Agreements through strategic planning and workload management.

• Reviewed client files to identify opportunities for cross selling.
• Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.

• Undertook customer engagement to convert leads and boost revenue.
• Built pipeline of £400K.
• Expanded pipeline by tailoring approach to client budgets and schedules.
• Established new customer accounts through dedicated cold calling and exceptional service.
• Identified prospect needs and offered appropriate products and services.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Represented company and generated leads at conferences and trade shows.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
• Influenced key decision-making and established trust with stakeholders.
• Drew on understanding of key markets to push development of business strategies.
• Attended prominent industry trade shows, exhibitions and events across UK.

• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.

• Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
• Prepared additional learning resources and aids to promote inclusivity in learning.
• Assisted students to reach social development milestones.
• Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop [Type] skills.
• Assisted students with a range of learning differences, including ADD, ADHD, [Type] and [Type] to achieve their full potential for independence.
• Identified signs of distress in students, resolving behavioural and emotional issues.
• Marked students work following directions from class teacher.
• Provided individual support during examinations.
• Shared information about students with parents, other staff and internal and external agencies in line with shool policies.
• Worked with students in care programmes with help from relevant professionals on specific needs.
• Escorted and supervised students on educational visits and out-of-school activities.
• Supported classroom teacher in monitoring, assessing and recording students progress.
• Developed broad, balanced, relevant and differentiated curriculum.

• Formulated training and development programmes to capture measurable improvements.
• Researched market trends and competitor activities to strengthen development plans.
• Organised delivery of specialised training in liaison with external service providers.
• Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
• Created training programmes guaranteed to achieve key organisational objectives.
• Adapted session delivery to meet specific needs of professional learners within different environments.
• Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
• Developed soft skills by providing training in time-management, problem-solving, and effective communication.
• Planned training schedules, prepared materials and booked necessary rooms and facilities.
• Facilitated high-quality workshops, meetings and demonstrations online and offline.
• Produced training and supportive materials tailored to organisational needs.
• Analysed training requirements at individual, team and organisational level.
• Tracked impact of training programmes against pre-established metrics.