Karen Moore

• Tasked to ensure business orders are delivered smoothly in agreed time frame
• Avoid delays where possible, if unavoidable, ensure prompt resolution
• Keep Order Managers and Suppliers informed of order progress throughout end to end process, setting expectations
• Investigate orders for updates using trackers, portals, e-mail, phone call
• Ensure notes on FORCE are clear & precise, paying attention to detail
• Attach e-mail trails and supporting evidence for updates
• Schedule, organise and prioritise own work - ensure orders are regularly updated. Managed between 20 - 30 orders per day.
• Built strong internal and external working relationships
• Regularly liaising with external suppliers, such as TalkTalk Business, Vodafone, BT Wholesale, Openreach, via call, e-mail, online portals, trackers
• Responsible for escalating orders if supplier updates are unavailable or if updates are insufficient
• Maintain regular contact with team via call or Teams chat - for knowledge sharing, offering assistance, highlighting concerns
• Participation in weekly team calls with supplier escalation calls
• Respond to e-mails received from suppliers and order managers - prioritising urgent queries. Ensure e-mails are less than 10 by end of each day, 0 by end of each week.
• Assist Openreach with appointments by confirming access with customers
• Preparing Handovers
• Take on extra orders to cover teams leave & sickness. Once own work complete will offer to assist colleagues
• Inbox Duties - Distribution of e-mails to correct team member - to be completed quickly but accurately. Scanning and highlighting urgent emails for colleagues to prioritise

• Kept in regular contact with external customers to confirm arrangements to avoid failed appointments, also to deliver excellent customer care & experience
• Became lead co-ordinator after 6 months
• Raised Change requests, organised delivery and collection of switches
• Produced weekly collection statistics and liaised with RMG lead on weekly calls
• Sent engineers work instructions ahead of appointments to ensure engineers were fully equipped to complete required work
• Maintained Trackers in Excel and Sharepoint
• Provided cover for Project Manager during absences
• Accomplishment in role: Used effective stakeholder management skills on joining RMG LAN Refresh project to quickly reduce failed appointments, which reduced fines payable by BT

• Worked on secure contracts
• Checked and corrected data errors on Excel, Sharepoint and BFG to increase work efficiency.
• Increased accuracy of data from 25.63% to 93.97% - 3 months ahead of schedule
• Obtained Security Clearance (NPPV) valid until April '26

• End to end recruitment lifecycle experience
• Proactively researched & matched priority candidates to roles. Campaigned for candidates to apply
• Managed variety of roles to fill; Sales, Finance, HR, Customer Service, Field Engineers
• Liaised with hiring managers, transition managers, priority candidates & HR Business Partners
• Engaged with stakeholders throughout process to ensure suitable candidates were selected
• Recruiting activities: posted roles, screened & shortlisted candidates, facilitated hiring decisions
• Educated hiring managers to ensure fairness and careful consideration were given to priority candidates
• Passionate about providing great candidate experience for both candidate and hiring manager
• Challenged rejections, used negotiation skills to influence hiring managers decisions
• Provided unsuccessful candidates sufficient feedback on applications
• Completed hiring process, welcomed candidates to new role
• Coached & supported new staff members
• Received electronic cards showing appreciation for support given
• Changed decisions of hiring managers initial thoughts to reject candidates
• Influenced hiring managers to interview candidates - resulting in candidates being successfully hired

Involved with multiple short term assignments within BT, upon returning from External Charitable Secondment, whilst networking to secure new permanent role. Experience gained increased project coordination skillset.

• Gratefully experienced 6 months external charitable secondment at Nene Valley Railway, where creative skills were used
• Designed new eye-catching adverts for papers and magazines to attract visitors
• Wrote accompanying articles for papers and magazines
• Rolled out events, generated awareness by selecting correct publication
• Used social media to create events on multiple 'Whats On' websites for maximum publicity
• Controlled advertising budget, made prompt decisions
• Negotiated prices with external agencies, securing great terms - size of print, location of advert.