Karen Moore

Details on CV

• Visiting Customers in South Northampton shire reporting any issues and signposting to get support from various groups and services
• Diary Management for daily calls, Planning route to get to different locations
• Calling Customers and making sure they are well and living independantly
• Liase with Hospitals and social services to cover vunrable Adults
• Installing Life line equipment and complete testing of equipment
• Input of Customer infirmation on UMO for 24 hour help line Must be upto date with medical conditions, Medication and Emergency contact
• Out Of Hours service every 6 weeks 5pm till 8am Responding to emergency calls from life line eg, Falls, No answer from custoer when life line is triggered
• Responsible for 3 Schemes do fire test,reporting repairs,organise activitys for Scheme customers
• Diary Management Making Appointments with customers to review and assess to insure independent living
• To work independently to install, test, maintain and disconnect assistive technology equipment within customer homes and designated properties
• To liaise with emergency services when appropriate

• All General upkeep of large family home, cleaning Bronze and Silver, Polishing Woods floors
• Creating Menu for Formal and Informal Meals ,including cooking and serving
• Looking after family pet when one holiday
• Contacting Customers and arranging delivery of their Prescription, Liaing with Consultants and Doctor to get new Prescriptions on time for Repeat prescriptions
• Check Prescriptions date and Dosage and add any needles or additions for usage
• Checking Stock and chase up orders for drug
• Arranging Sameday delivery's for emergency drugs

• Inbound Call Centre, 80 to 100 calls daily Mortgage and Insurance Enquires
• Upsell Nationwide Products always in top 3 sales
• Input of call outcome on Inhouse IT Systems
• Sending Enquires onto Teams that can assist customers request