Karen McManus
Shop Manager
Sunderland
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes in line with business needs.
Experienced in POS systems, Pyramid and Nav to obtain reports at Company and Store Level.
I work closely with Peninsula as a Regional Support where I conduct Investigation and Disciplinary meetings where required within the business. This involves using various reporting tools, witness statements and CCTV where available to gain evidence to support my meetings.
Strong and driven to achieve results and meet deadlines. This has been proven across all areas of Retail including new store openings where I was required to delegate a Team from start to finish in the full set up of a new store in The Bridges Shopping Centre with just 3 days to complete before opening.
Setting up Back of House areas to comply with Health and Safety regulations and liase with various departments to acquire everything from fixture and fittings to stock.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Shop Manager
Ann Summers
Newcastle upon Tyne, NET
11.2002 - Current
- Kept orderly and accurate accounting records by monitoring sales documentation with the use of Pyramid and Nav
- Managed inventory control, cash control, and store opening and closing procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands using Company forecasting tools.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets using Pyramid and Digital Colleague Diary to track individual sales performance
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints using Marketforce as service feedback.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness in line with Company Expectations
- Supervised creation of exciting merchandise displays to catch attention of store customers using Pyramid systems to find best sellers and store performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members in my own store and other stores including full management teams.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Sales Support Manager
Argos
Sunderland, Tyne and Wear
08.1995 - 11.2002
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Maintained confidentiality of employee records and payroll information.
- Completed payroll accurately and timely to meet employee expectations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Advanced Retail Management NVQ Level 3 - Retail Management
work place learning
09.2008 - 06.2010
O level - English Language
Pennywell Comprehensive
Sunderland 09.1981 - 06.1986
Skills
Analytical thinker
undefinedAccomplishments
Winner of Store Manager of the Year within 8 months of joining Ann Summers.
This was presented at a big yearly event and was based on KPI increase including Sales achievement beyond forecast.
I have won various awards including numerous Store of the Month, £100k increase and Compliance and Audit awards.
Timeline
Advanced Retail Management NVQ Level 3 - Retail Management
work place learning
09.2008 - 06.2010
Shop Manager
Ann Summers
11.2002 - Current
Sales Support Manager
Argos
08.1995 - 11.2002
O level - English Language
Pennywell Comprehensive
09.1981 - 06.1986
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