KAREN M. BUTTERFIELD

• Prepare relevant information for all Outpatient Clinics, using PAS.
• Check referrals and previous clinic letters, using PPM+, Salud, and Medisight, to ensure the patient is on the correct clinic and all relevant tests have been completed.
• Managed Outpatient reception desks by greeting patients and directing them to the appropriate services. and undertake all relevant duties including updating waiting list and booking appointments, using PAS.
• Answer queries via phone, email, or face to face, from patients and healthcare professionals, taking accurate messages, and passing the information to the relevant recipient.
• Undertake regular training required for the role.
• Keep up to date with Trust policies and procedures, required for the role.
• Manage workload to ensure deadlines for all aspects of work are adhered to and completed in a timely manner.
• Develop and maintain good working relationships with Clinicians, Nursing staff and other healthcare professionals.
• Train staff members when necessary, ensuring staff are aware or correct procedures and practices.

• Answered phone calls politely, ensuring accurate message-taking for effective communication.
• Answering queries wherever possible or passing accurate details to the correct member of the team.
• Welcomed parents, educational professionals, and company representatives, facilitating positive interactions.
• Use SIMS software to manage Pupil data.
• Manage the School’s Outlook calendar.
• Produce documents using Microsoft Word and Excel.
• Organise bookings for school trips including transport and collecting payments.
• Sent information to parents, staff, and others via text, email, and letters, ensuring timely communication.
• Liaise with other schools with regards to transition.
• Process orders including invoices and distribution.
• Undertake general financial administration including banking.
• Updated school website content to ensure accurate information is available..
• I used photocopiers, printers, scanners and binders to produce various documents for all members of staff at school.

• Assisted in preparing school dining room for lunchtime service, ensuring a welcoming environment for pupils and staff.
• Contributed to food preparation to ensure timely meal delivery.
• Served healthy meals to school pupils and staff, promoting balanced nutrition and supporting their well-being.
• To maintain kitchen stock levels.
• To ensure the correct storage, stock rotation and temperature levels during meal preparation and service.
• To wash up and clean up after meal service.
• To maintain levels of hygiene and cleanliness at all times to ensure the 5 star rating of the kitchen

• To maintain levels of hygiene and cleanliness at all times to ensure the 5 star rating of the kitchen
• To ensure the correct storage, stock rotation and temperature levels during meal preparation and service.
• Served healthy meals to school pupils and staff during lunch service.
• Assisted with preparation of food as scheduled.
• Prepared school dining room for lunchtime service, ensuring readiness for students and staff.
• To serve healthy meals to school pupils and staff.
• To wash up and clean up after meal service.

• Assisted teaching staff in classroom to enhance pupils' understanding of lessons.
• Delivered arts and crafts lessons during teacher training sessions to engage educators in creative teaching methods.
• Implemented behavioural management strategies suggested by teachers, maintaining a calm and focused classroom atmosphere.

• To teach children basic first aid treatment including CPR. To take children on a tour of A&E and explain the procedures when people are admitted to hospital including X-rays, plaster casts and monitoring processes including ECGs and Oximeters.
• To teach children the importance of wearing a helmet when cycling or on a scooter with the use of X-rays.
• Ensured children felt safe and confident in hospital environment.
• Taught children basic first aid skills, including CPR. To take children on a tour of A&E and explain the procedures when people are admitted to hospital including X-rays, plaster casts and monitoring processes including ECGs and Oximeters.
• My main responsibilities included: Meeting and greeting groups of school children - age 10/11.
• Maintained safety and wellbeing of children throughout programme.

• Ensured children's safety at all times, promptly addressing any issues that arose.
• Supervised children during lunchtime in dining room and playgrounds, fostering a safe and enjoyable environment.
• Collaborated with team members and school staff to enhance lunchtime experiences for children.

• Use computers to label patient medication.
• To dispense patient’s medication including in-patient and out-patient prescriptions.
• To manage pharmacy stock levels and ensure correct storage procedures.
• Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
• Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Minimised wastage by tracking stock dates.
• Clarified unclear dosage instructions with authorising doctors.
• Maintained patient confidentiality while handling sensitive medical information.
• To check and maintain ward and operating theatre stock levels.
• To speak to and counsel patients under the guidance of a Pharmacist when necessary.
• Speak to Drs and other Healthcare professionals on a daily basis with regards to patient’s treatment.
• Ensure cleanliness and hygiene levels at all times.
• Worked on a rotational basis around various departments in the Pharmacy department including working in the aseptic department to make intravenous medications, feeds and other products within strict sterile conditions.Use computers to label patient medication.

• Use computers to label patient medication.
• To dispense patient’s medication including in-patient and out-patient prescriptions.
• To manage pharmacy stock levels and ensure correct storage procedures.
• Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
• Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Minimised wastage by tracking stock dates.
• Clarified unclear dosage instructions with authorising doctors.
• Maintained patient confidentiality while handling sensitive medical information.
• To check and maintain ward and operating theatre stock levels.
• To speak to and counsel patients under the guidance of a Pharmacist when necessary.
• Speak to Drs and other Healthcare professionals on a daily basis with regards to patient’s treatment.
• Ensure cleanliness and hygiene levels at all times.
• I worked on a rotational basis around various departments in the Pharmacy department including working in the aseptic department to make intravenous medications, feeds and other products within strict sterile conditions.

• Use computers to label patient medication and maintain and order stock.
• Dispense patient's prescriptions.
• Manage pharmacy stock levels and ensure correct storage procedures.
• Speak to drug suppliers to order stock.
• Speak to and counsel patients under the guidance of a Pharmacist when necessary.
• Manage the over the counter stock as well as the Pharmacy department.
• Count and bank the pharmacy's income on a daily basis.
• Speak to Drs and other Healthcare professionals on a daily basic with regards to patient's treatment.
• Speak to drug company representatives to negotiate the best deals for the business.
• Record and send off prescriptions every month to the local health authority.
• Ensure cleanliness and hygiene levels at all times.
• Train and pass on information to new members if staff and locum pharmacists.
• Regularly meet the business owners to pass on information with regards to the business.

I enjoyed a great professional working relationship with all Doctors, Nurses, Medical Receptionists and other healthcare professionals.

With other members of the Pharmacy team, we built up an extensive, loyal customer base becoming one of the most successful Pharmacy businesses in the area.

• Dispense patient's prescriptions.
• Manage pharmacy stock levels and ensure correct storage procedures. To speak to drug suppliers to order stock.
• Speak to and counsel patients under the guidance of a Pharmacist.
• Manage areas of the shop as well as the Pharmacy department.
• Count and bank the whole store's income on a daily basis.
• Speak to Drs and other Healthcare professionals with regards to patient's treatment.
• Record and send off prescriptions every month to the local health authority.
• Ensure cleanliness and hygiene levels at all times.

I undertook 2 years distance learning through Boots the Chemist to become a Dispensing Technician.

• To dispense patient's prescriptions.
• To manage stock levels and ensure correct storage procedures.
• To speak to drug suppliers to order stock.
• To speak to and counsel patients under the guidance of a Pharmacist.
• To manage areas of the shop as well as the Pharmacy department.
• Speak to Drs and other Healthcare professionals with regards to patient's treatment.