Karen Mayer

• Providing Tutor support to a large caseload of learners completing distance learning courses in Autism, Customer Service, Business, E&D, CYPMH, and Lean Management

• Delivering units in Preparation for Work, Applying for a Job and Interview Skills, Stress Management, Autism Awareness, and Equality & Diversity.
• Delivering classroom and remote based learning to cohorts on 8-week I.T courses.
• Acting as the first point of contact for new enquiries, providing IAG on different courses and carrying out eligibility checks.
• Organising new cohorts, sending out joining instructions and course material to new delegates, diary management, and communicating key information to course Tutors.
• Building and maintaining relationships with Job Centres, Work Coaches, and other provisions.
• Engaging and managing a caseload of learners remote and face to face.
• Supporting customers with seeking employment.

• An Apprenticeship Trainer for an award-winning bespoke management apprenticeship programme.
• Teaching in the theory and knowledge in leadership and management, assignment support and facilitating workshops.
• Planning and delivering the full framework of Level 2 & 3 apprenticeships to learners in the workplace.
• Delivering Functional Skills in English, Maths & ICT to learners up to Level 2. This role also included tutoring learners that required additional support in English and Maths.
• Facilitating Leadership & Management workshops.
• Prepare, agree, and arrange reviews and action plans.
• Manage and maintain records in accordance with audit purposes with learners and line managers.

• Planning and delivering the full framework of the apprenticeship qualifications up to L3 in Customer Service, Business Admin, Team Leading and Management to adult learners in the workplace.
• Supporting learners in completing mandatory and optional units, to include H&S, E&D, personal development, and employment rights and responsibilities.
• Delivering Functional Skills in English, Maths & ICT to adult learners up to Level 2.
• Liaising with Line Managers and HR to arrange visits, and to feedback on learner progression.
• Account management and resolving learner issues with employers.
• Observing candidates, examining candidates' portfolios of evidence, providing feedback, and providing advice if the standards are not met.
• Prepare, agree, and arrange reviews and action plans.
• Manage and maintaining records in accordance with audit purposes.

• Delivering Functional Skills in English, Maths & ICT to adult learners up to Level 2.

Planning and delivering the full framework of the apprenticeship qualifications in Customer Service, Business Admin, Team Leading, Management, and Activity Leadership

Prepare, agree, and arrange reviews and action plans

Manage and maintain records in accordance with audit purposes

• Achieved high engagement rates with innovative training techniques.
• Handled logistical arrangements for off-site seminars and workshops efficiently.