Karen Macdonald-Brown
Wormleighton ,Warwickshire
Summary
Enthusiastic customer services assistance with many years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares relevant knowledge to achieve the best results. Dedicated to improving company sales goals and meeting business objectives. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Demonstrated history of meeting company goals and promoting best practices. Enthusiastic worker with a focus on resolving customer problems. Works to increase success through effective work strategies and customer service. Hard-working team member with strong organisational skills. Achieves company goals through a dedicated focus on planning and prioritisation.
Overview
39
39
years of professional experience
Work history
Accounts officer
Self-Employed
Wormleighton, Warwickshire
2002.02 - Current
- Monitor transactions daily to spot and resolve irregularities quickly.
- Complete monthly bank reconciliations to confirm accuracy across accounts.
- Process invoices and handle invoice queries to support timely payments.
- Identify customer needs and tailor solutions to meet demand.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
Customer Services Assistant
Lloyds Banking Group
Banbury, Oxfordshire
1987.04 - 1994.06
- Handled sensitive customer details with strict confidentiality throughout daily tasks.
- Processed cash transactions accurately using secure procedures for every customer interaction.
- Met customer financial needs to support smoother banking experiences.
- Kept knowledge current on banking regulations for ongoing professional development.
- Processed cash deposits and withdrawals for customer accounts with precision.
- Completed credit card and bill payments in person or online.
- Organised account transfers between customers and businesses accurately.
- Directed customers to relevant personnel for specific or advanced requests.
- Maintained compliance with internal controls and UK banking regulations.
- Supported colleagues during peak periods to maintain service quality.
Education
O Levels - 10 Certfications.
Southam High School
Southam, Warwickshire 09/1981 - 07/1985
Skills
- Integrity and ethical conduct
- Bookkeeping and cash handling
- Constructive feedback
- Customer service and relations
- Invoice processing and account management
- Professionalism in coordination
Affiliations
- I enjoy taking care of my home and family every day.
Timeline
Accounts officer
Self-Employed
2002.02 - Current
Customer Services Assistant
Lloyds Banking Group
1987.04 - 1994.06
O Levels - 10 Certfications.
Southam High School
09/1981 - 07/1985