Karen Lamb
Blackburn,Lancashire
Summary
Reliable and hardworking professional with exceptional customer management skills and a proven track record in debt recovery, successfully reducing outstanding debts significantly over specified periods. Adept at building trust and collaborative relationships through excellent interpersonal and communication skills. Proficient in using Excel, Microsoft 365, and Sage to enhance administrative processes. Organised, methodical, and committed to delivering high-quality results while maintaining strong team working abilities to solve complex problems.
Overview
27
27
years of professional experience
2008
2008
years of post-secondary education
Work History
Credit Controller
Chubb Fire & Security ltd
Blackburn, UK
05.2008 - 03.2025
- Collection of cash and aged debt based on monthly targets, quarter end targets to achieve, communication via email and verbal, daily communication with customers by telephone/email, excel used on a daily basis, contact with work colleagues based at the branches, maintaining relationships with regular customers, cover over 200 accounts per month(based on part-time hrs), deal with multiple currencies, attend weekly dispute calls (via teams) with Higher Management personnel, dealing with ROI customers/EUR currency, taking credit/debit card payments by telephone
Assistant Financial Controller
Macdonald Tickled Trout Hotel
Preston, UK
10.2000 - 05.2008
- Sales ledger control, Posting of monies, Purchase ledger invoices, Credit control, Payroll processing, Petty cash, Collation of daily business (restaurant dockets/bar dockets), assisting the Financial controller in monthly reporting, external/internal telephone contact, counting cash floats (bar/restaurant/reception)
Receptionist
Macdonald Tickled Trout Hotel
Preston, UK
06.2000 - 10.2000
- Checking in/out of guests, handling cash payments/credit/debit cards, general admin, counting of floats, welcoming guests/providing necessary directions to function rooms, answering the main switchboard, taking bedroom reservations, maintaining good relationships with guests and work colleagues
Receptionist
Macdonald Dunkenhalgh Hotel
Accrington, UK
06.1998 - 10.2000
- Checking in/out of guests, handling cash payments/credit/debit cards, general admin, counting of floats, welcoming guests/providing necessary directions to function rooms, answering the main switchboard, taking bedroom reservations, maintaining good relationships with guests and work colleagues
Education
Leisure & Tourism HND - Leisure & Tourism
Leeds Metropolitan University
LeedsGNVQ Advanced Leisure & Tourism - undefined
St Wilfrid’s Church of England Sixth Form
GCSE - English language, Mathematics, Design Technology
St Wilfrid’s Church of England High School
Skills
- Exceptional customer management skills
- Organised and methodical
- Patient and resilient under pressure
- Basic Budgeting and financial management
- Team working skills especially to solve problems
- Computer literate eg Excel, Microsoft Office, Sage
- Good interpersonal skills to build collaborative relationships
- Communication skills - written and verbal
- Good written communication
- Debt recovery techniques
- Trust building
- Strong admin and processing skills
Affiliations
- Play badminton to high league standard. run a local club of 20 members, dealing with organisation of venues to play at, control of the finances (paying invoices/purchase of shuttles)
References
References available upon request.
Timeline
Credit Controller
Chubb Fire & Security ltd
05.2008 - 03.2025
Assistant Financial Controller
Macdonald Tickled Trout Hotel
10.2000 - 05.2008
Receptionist
Macdonald Tickled Trout Hotel
06.2000 - 10.2000
Receptionist
Macdonald Dunkenhalgh Hotel
06.1998 - 10.2000
GNVQ Advanced Leisure & Tourism - undefined
St Wilfrid’s Church of England Sixth Form
GCSE - English language, Mathematics, Design Technology
St Wilfrid’s Church of England High School
Leisure & Tourism HND - Leisure & Tourism
Leeds Metropolitan University
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