Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Bartender

Karen Joyce

Hamilton,South Lanarkshire

Summary

Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hard-working assistant manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

assistant manager

greeneking
Blantyre, South Lanarkshire
10.2023 - Current
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Built customer relationships with consultative sales approach.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Demonstrated conflict management strategies when handling heated discussions between staff and customers.
  • Designed and implemented training to further develop staff based on business goals.

Team leader supervisor

greeneking
Clarkston, East Renfrewshire
10.2022 - 10.2023
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Documented completed works for accurate progress and performance monitoring.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Fostered positive employee relationships through communication, training and coaching.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
  • Oversaw inductions, training and probation procedures for new starters.
  • Totalled bills and accepted cash, card and mobile payments.
  • Inspected completed orders, verifying against ticket and quality standards.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.

Team leader

greeneking
Hamilton, South Lanarkshire
06.2019 - 10.2022
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Led shifts and motivated team to drive sales.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Supported new hires through onboarding process for speedy and successful training.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Promoted professionalism among staff to develop productive relationships.

Florist

flowers by isabel
Blantyre, South Lanarkshire
11.2017 - 03.2021
  • Designed and assembled floral displays using various construction techniques.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Cleaned vases and swept shop floors to maintain tidy appearance.
  • Received orders in person, by phone and online, processing within allocated timeframes.
  • Worked with customers to determine type of arrangement desired and delivery information.
  • Checked and monitored quality of incoming cut materials.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Merchandised stock and controlled stock levels, minimising costs and waste.
  • Quoted and processed customer orders to meet desired specifications.
  • Accepted card, cash and cheque payments in POS register system.
  • Organised displays to promote inventory and encourage customer purchases.
  • Carried out active selling from initial customer greeting.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Recommended cost-effective flower alternatives to client wishes to meet budgets.
  • Transported and set up floral arrangements for large-scale functions in line with customer requirements.
  • Picked, packed and labelled orders accurately for proper dispatching.
  • Prepared new flower and greenery shipments for arrangement.
  • Forecasted flower demand to minimise loss and improve store profits.
  • Created bespoke arrangements for hospitality settings according to budget and scale requests.
  • Promoted customer loyalty scheme at checkout.

team leader

coopers
Hamilton, South Lanarkshire
03.2013 - 06.2019
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to make best use of individuals' skills.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Led shifts and motivated team to drive sales.
  • Supported new hires through onboarding process for speedy and successful training.
  • Recognised exceptional individual performance for improved motivation.

Education

level 7 hospitality,management and supervision - hospitality

greeneking
scotland
06.2022 - 10.2023

Skills

  • Outstanding customer service
  • Target motivated
  • Sales monitoring
  • Inspiring leadership
  • Communication skills
  • Time management
  • Leadership
  • Team building
  • Customer-focused
  • Public relations
  • Drinks upselling

Affiliations

  • My hobbies are socialising ,spending time with my family.I am a keen walker and love exploring different routes and travelling to different villages in the north of Scotland .Scotland
  • I love music and going to live bands ,concerts and festivals

Timeline

assistant manager

greeneking
10.2023 - Current

Team leader supervisor

greeneking
10.2022 - 10.2023

level 7 hospitality,management and supervision - hospitality

greeneking
06.2022 - 10.2023

Team leader

greeneking
06.2019 - 10.2022

Florist

flowers by isabel
11.2017 - 03.2021

team leader

coopers
03.2013 - 06.2019

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Karen Joyce