Karen Humphryes

GTC is part of the BUUK Infrastructure Group, the leading provider of last - mile multi-utility networks in the UK, employing more than 2,000 people and operating networks serving more than 2 million homes.

• Raising purchase orders and work with purchase ledger team to resolve queries and maintain clean financial data.
• Processing audits by entering all information onto the database actioning any necessary requirements.
• Completing customer orders quickly and correctly, providing friendly and reliable service.
• Adapting fast to new tasks and tools including Microsoft Teams, improving personal efficiency and team workflow.
• Using Microsoft Word, Excel and other systems to produce clear documents and communications.
• Managing time effectively and performed well under tight deadlines.
  Supporting colleagues to contribute to a positive team environment.
• Assisting with checks on land ownership and environmental risk information.

• Updated care plans
• Handled appointment organisation
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Supported management and nursing personnel
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Improved record keeping system with attention to detail and thoroughness.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

• Managed client bookings and updated spreadsheets and diaries efficiently.
  Handled incoming calls and greeted clients professionally.
  Responded to action emails and online enquiries promptly.

• Logged calls and monitored engineer time sheets, authorising expenses as required.
• Compiled and distributed reports and certificates to customers and the Director.
• Managed internal communications and actioned emails promptly.
• Coordinated repairs, booked over 10 engineers, and allocated resources for daily planning.
• Addressed emergency repair requests efficiently.
• Resolved customer complaints to maintain satisfaction levels.
• Entered engineer notes into the system while verifying work for callbacks.

• Prepared comprehensive reports for Director and distributed to customers.
• Logged jobs, actioned internal emails, and arranged next-day engineers.
• Managed emergency repairs and resolved customer complaints efficiently.
• Managed 12 engineers' workloads on a daily basis.
• Entered engineers' notes into system promptly.
• Checked work for call-backs, ensuring accuracy.
• Typed audios at a minimum speed of 60 words per minute.
• Updated daily spreadsheets to maintain current information.

• Performed audio typing to ensure accurate documentation.
• Liaised with directors to address operational needs and directives.
• Handled queries efficiently, providing timely resolutions.
• Updated spreadsheets for data accuracy and record-keeping.
• Managed incoming telephone calls to facilitate communication.
• Organised filing systems to enhance information retrieval.

• Facilitated bench work while overseeing machine loading and unloading activities.
  Applied shrink wrapping techniques for effective inventory management.
  Managed office operations, including telephone communications and typing assignments.

• Delivered pensions, benefits, postal orders, and vehicle tax discs to serve general public effectively.
  Performed weekly account balancing to uphold financial integrity.

• Assisted in office communication with fast, precise typing skills.
• Supported teams by handling a high volume of clerical tasks promptly.

• Facilitated efficient loading and unloading of machines, contributing to workflow productivity.
  Conducted essential office work to enhance organisational effectiveness.