Karen Howard

Responsible for a team of Solution Consultants, Provisioners and Administrators on the full end to end delivery of all products that the Business Enterprise channel offers for KCOM. From liaising with 3rd parties, arranging a site survey to capturing customers requirements, ordering of CPE, build and configuration of the solution to arranging the installation through to delivering end-user training and customer billing input, all whilst providing the best possible customer experience.

Managed a small team as well as providing pre-sales support to the Account Managers by attending customer meetings and delivering product demonstrations to enable them to close a sale.

Responsible for the implementation of a new voice product (Centrex) that gave businesses the ability to dial extension to extension.

Created templates to enable all internal departments to implement a working solution and would attend customer sites to deliver hands-on training on how to use the product.

Carried out a varied range of admin duties as well as receiving visitors and covering reception.

Provided the Management Team with all typewritten correspondence.

Coordinated travel & hotel bookings for staff and customers.

Prepared structured training material for the in-house trainers.

General admin duties including working on the front desk taking payments, answering the phone, handling queries, cashing-up and book-keeping.

Selling Xerox office equipment

Responsible for all front of house duties