Summary
Overview
Work history
Education
Skills
Timeline
Generic

Karen Howard

Hessle,East Riding of Yorkshire

Summary

A background in business sales, support and finance. I am passionate in providing a great customer service and have a keen eye on day to day activities across the workplace. I possess a strong talent for leading and motivating teams to achieve goals and implementing innovative solutions to improve delivery performance and customer satisfaction. Being a creative thinker with analytical and problem-solving skills, enables me to lead or become a key member of any team but can also work independently. I am an excellent communicator, honest and trustworthy as well as being a confident individual that is forward thinking. I love to learn and develop new skills within the workplace and can bring value to any organisation.

Overview

41
41
years of professional experience

Work history

Business Solutions Delivery Manager

KCOM
Hull
2015.03 - 2025.11

Responsible for a team of Solution Consultants, Provisioners and Administrators on the full end to end delivery of all products that the Business Enterprise channel offers for KCOM. From liaising with 3rd parties, arranging a site survey to capturing customers requirements, ordering of CPE, build and configuration of the solution to arranging the installation through to delivering end-user training and customer billing input, all whilst providing the best possible customer experience.

Senior Sales Support Specialist

KCOM
2001.08 - 2015.02

Managed a small team as well as providing pre-sales support to the Account Managers by attending customer meetings and delivering product demonstrations to enable them to close a sale.

Sales Support

KCOM
1998.09 - 2001.07

Responsible for the implementation of a new voice product (Centrex) that gave businesses the ability to dial extension to extension.

Created templates to enable all internal departments to implement a working solution and would attend customer sites to deliver hands-on training on how to use the product.

Administrator

Astro Technology
Scunthorpe
1995.06 - 1998.08

Carried out a varied range of admin duties as well as receiving visitors and covering reception.

Provided the Management Team with all typewritten correspondence.

Coordinated travel & hotel bookings for staff and customers.

Prepared structured training material for the in-house trainers.

Administrator / Book-Keeper

Brian Lee Ltd
Scunthorpe
1990.07 - 1995.05

General admin duties including working on the front desk taking payments, answering the phone, handling queries, cashing-up and book-keeping.

Sales Executive

Humber Business Products Ltd
Scunthorpe
1987.02 - 1990.06

Selling Xerox office equipment

Hotel Receptionist

Valiant Hotel
Hull
1985.03 - 1987.01

Responsible for all front of house duties

Education

8 CSE Grade 2 - Maths, English, French, Biology, Physics, Chemistry, Geography, Office Practice

Kingston High School (1979-1983)
Hull
2001.04 -

City & Guilds 709 Hotel Reception - Business & Finance

Hull College of Further Education
Hull,
/1983 - /1984

Skills

  • Customer Service
  • Organisational Skills
  • Creative Thinker
  • Analytical & Problem-solving skills
  • Building key relationships
  • Attention to detail
  • Team player

Timeline

Business Solutions Delivery Manager

KCOM
2015.03 - 2025.11

Senior Sales Support Specialist

KCOM
2001.08 - 2015.02

8 CSE Grade 2 - Maths, English, French, Biology, Physics, Chemistry, Geography, Office Practice

Kingston High School (1979-1983)
2001.04 -

Sales Support

KCOM
1998.09 - 2001.07

Administrator

Astro Technology
1995.06 - 1998.08

Administrator / Book-Keeper

Brian Lee Ltd
1990.07 - 1995.05

Sales Executive

Humber Business Products Ltd
1987.02 - 1990.06

Hotel Receptionist

Valiant Hotel
1985.03 - 1987.01

City & Guilds 709 Hotel Reception - Business & Finance

Hull College of Further Education
/1983 - /1984
Karen Howard