Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Horowitz

Dalry,DGY

Summary

Creative business professional with over twenty years in customer service and administrative experience. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


U.K. Citizen/U.K. Right-to-Work: I do not require sponsorship

Overview

21
21
years of professional experience

Work History

Office Administrator

Stillwater Sciences
04.2024 - 02.2025
  • Company Overview: Stillwater Sciences is an environmental consulting firm focused on environmental and watershed science.
  • Office Administrator for busy, women-owned, employee-owned, certified green business. I provide support for the office and scientists, including arranging car rental and hotel reservations for over 30 employees, event planning, supporting a positive team morale, creating PowerPoint presentations for staff and board meetings, assisting the accounting and human resources staff, creation of staff meeting agendas, utilizing Microsoft Excel and Word, purchasing for office and scientist needs, and collaboration with my team, as well as several other Stillwater locations.

Shelter Coordinator

Muttville Senior Dog Rescue
01.2021 - 01.2024
  • Company Overview: Senior dog rescue. Muttville’s cage-free facility (first in the nation), foster program, on-site veterinary suite, and hospice program are innovations that have been lauded and emulated around the country. Muttville has received the highest ratings from both Guidestar and Charity Navigator, the leading nonprofit watchdog organizations.
  • Supervising and leading a team of volunteers and overseeing the day-to-day operations of a senior dog rescue. Responsible for: inventory management and purchasing of harnesses and leashes, feeding, and care of dogs, dispensing, and filling medication, working with the public for fostering and adoption hand-offs and intaking of dogs, mentoring volunteers, and photography. Repeat Muttville dog foster. Created an inventory sheet for supplies and have taken the lead in organizing and distributing donations. Created a training manual for onboarding new volunteers and leading a specialty deep cleaning volunteer team. Experience working adoption events and trained as an adoption closer. Lead potential adopters through building tours.

Store Manager

Pet Food Express
01.2014 - 01.2020
  • Company Overview: Pet Food Express (PFE) is a California-based chain of independent pet retail stores specializing in high-quality pet food, supplies, and services. They offer a range of products, including nutrient-rich foods, supplements, and in-store pet washes, and are known for their customer-centric approach and focus on animal welfare.
  • Overseeing the day-to-day operations of a $2 million dollar business-within-a-business. Established long-standing relationships with customers and employees. Set the standard for the district for quarterly fundraising events - often in the top five for the company. Maintained one of the lowest employee turnover rates and exceeded sales forecasts. Top 10 % of the company for inventory accuracy. Maintained yearly sales growth of greater than 7%. Monthly store meeting facilitation.

Store Team Leader

Whole Foods Market
01.2004 - 01.2013
  • Company Overview: Whole Foods Market is a US-based multinational supermarket chain known for its high-quality, natural, and organic food products. They are a leading retailer of organic foods, and are also known for their strong commitment to sustainable sourcing practices and quality standards.
  • Store Leadership for Whole Foods Market for ten years. Known for customer relations, creativity, team building and sales driving and analysis of store financials to exceed sales margins. Responsible for purchasing, monthly inventory, and spoilage control. Achieved ‘All Star’ status for this district. Created and implemented recipes and annual fundraising events. Implemented strategies for greener business practices, including sourcing out compostable packaging for the meat and seafood departments.

Education

Bachelor of Arts - Geography

University of South Florida
Tampa, Florida

Skills

  • Business Manager
  • Office Administrator (Manager)
  • Microsoft Office, including Word, PowerPoint, and Excel
  • Customer service
  • Team Leader and mentor
  • Diary management and appointment scheduling
  • Office Management, business and project management, process improvement
  • Budgeting, forecasting, purchasing, inventory management
  • Spreadsheet and document creation
  • Creating standard operating procedures
  • Organizing and facilitating team meetings and team building activities
  • Working with the community
  • Training staff and volunteers
  • Recruitment and onboarding of volunteers and staff
  • Empathetic and compassionate
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Approachable, fun, friendly, and positive
  • Outstanding communication skills
  • Recruitment and hiring
  • POS systems
  • Operations management
  • Staff management
  • Staff supervision
  • Strategic thinker
  • Operations
  • Team development
  • Operational efficiency
  • Sales analysis
  • Performance reviews
  • Maximizing profitability
  • Leading staff meetings
  • Budget development
  • Team building
  • Verbal and written communication

Timeline

Office Administrator

Stillwater Sciences
04.2024 - 02.2025

Shelter Coordinator

Muttville Senior Dog Rescue
01.2021 - 01.2024

Store Manager

Pet Food Express
01.2014 - 01.2020

Store Team Leader

Whole Foods Market
01.2004 - 01.2013

Bachelor of Arts - Geography

University of South Florida

Similar Profiles

CREATE PROFILE
Karen Horowitz