Hi, I’m
Karen Hopkins
Bristol,Bristol
Summary
Dedicated professional with expertise in personal care, meal preparation, and hygiene and health. Demonstrates exceptional time management and organisational skills, remaining calm under pressure while maintaining a positive attitude. Strong communication abilities complement a flexible approach to tasks, ensuring high-quality service delivery. Committed to enhancing client well-being through attentive care and support.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
20
years of professional experience
Work history
Asda: Distribution WarehouseBristol, Bristol
Order Picker
01.2007 - 10.2007
Job overview
- Working in a busy, fast paced environment throughout the peak festive period.
- Responsible to the accurate picking of consumer goods readied for delivery.
- This was a pressurised workplace a high emphasis on ensuring accuracy and working to a targeted timely manner.
- The ability to manage multiple workflows was required within this role, as was being flexible to the company need.
- Loaded goods onto lorries safely, ensuring secure transportation to customers.
- Kept accurate records of picked items, promoting transparency in operations.
- Utilised handheld RF scanners to update product status in real time.
- Prepared orders by processing requests and supply orders, leading to timely dispatches.
- Contributed to team targets by consistently meeting personal productivity goals.
- Checked quality of products and packaging to meet high standard.
- Mentored and team of [Number] [Job title]s.
- Complied strictly with company health and safety guidelines at all times.
- Resolved discrepancies between ordered and picked items swiftly; increased customer satisfaction.
- Prioritised urgent orders; ensured their early dispatch.
- Streamlined pick processes through effective use of warehouse layout knowledge.
- Improved warehouse efficiency by adhering to picking procedures and standards.
- Achieved high accuracy rates for inventory control with meticulous attention to detail.
- Assisted in periodic stock checks for updated inventory management.
- Packed orders securely, reducing damage during transit.
- Managed the collection of items from storage areas, ensuring quick turnaround times.
- Processed orders using handheld scanners with speed and precision.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Complied with health and safety by responsibly using equipment.
- Recorded daily productivity and customer information.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
Midas ConstructionBristol, Bristol
Cleaner
01.2006 - 06.2006
Job overview
- General commercial cleaning tasks such as vacuuming, sweeping, and mopping floors of several types and surfaces.
- Dusting ceilings, light fittings, countertops, and loose furniture.
- Completed washroom cleans sanitising facilities such as toilets, sinks, and kitchen fixtures in accordance with Health and Safety Hygiene regulations.
- Operated specialised cleaning machinery and products and a working knowledge of COSHH regulations and manual handling was needed in a day-by-day capacity.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Kept communal areas tidy and well-organised for optimal functionality.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Cleaned and dried windows, mirrors and glass surfaces.
- Worked quickly to complete cleaning within allotted timeframes.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Restocked, refreshed and sanitised bathroom facilities.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Communicated well with team across multiple locations.
My MemberBristol, BST
Family Caregiver
01.2009 - 07.2025
Job overview
- Raising family
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied positive customer service approach to increase satisfaction levels.
- Supported team by demonstrating respect and willingness to help.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed customer orders with speed and accuracy.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Improved efficiency and productivity by acquiring new skills.
My MemberBristol, Bristol
Family Caregiver
01.2007 - 01.2016
Job overview
- Caring for mother
- Making healthy nutritious meals
- Supporting with daily activities including washing, dressing, eating, and maintaining personal hygiene
- Maintaining home environment and shopping
- Administering medication
- Helping her access the community and live a well-rounded life.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Oversaw daily operations to achieve high productivity levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
The RobinsBristol, Bristol
Cleaner / Bar Staff
01.2006 - 01.2007
Job overview
- Employed within a busy community pub my duties would include welcoming customers, serving a variety of hot and cold drinks.
- Taking cash and card payments, ensuring accuracy.
- Ensuring the pub was clean and tidy in line with health, safety, and hygiene requirements.
- Other tasks included the restocking of the bar, changing barrel flows and spirits and working effectively within a team.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Emptied and cleaned trash cans following procedures.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Helped organise special events at the bar.
- Handled and moved supplies between stores and bars for restocking and storage.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Secured premises at end of shift, ensuring safety of all areas.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Kept communal areas tidy and well-organised for optimal functionality.
- Supported with laundry requests following customer specifications.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Used correct procedures to clean floors, communal areas and work spaces.
- Followed health and safety standards governing correct use of chemicals.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Handled cash transactions to ensure accurate accounting.
- Served customers to foster a friendly atmosphere.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Completed end-of-day cleanup to reset bar for next day.
- Welcomed guests with friendly conversation and fun atmosphere.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Cleaned and dried windows, mirrors and glass surfaces.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Education
SOUTH GLOUCESTERSHIRE COLLEGEBristol
Some College (No Degree) from Behaviour Awareness, Health & Social Care Level 1, Information Communication & Technology, Caring For Children
06.2024
University overview
- Achieved [Type] Designation
- Coursework in [Subject]
- [Award Name] Recipient
- Continuing education courses in [Area of study]
- Completed [Type] Qualification
- Level [Number] qualification
- Focus on [Area of study]
- Course of study in [Area of study]
- Earned [Type] Award
- Graduate with [Degree]
City of Bristol CollegeBristol
Some College (No Degree) from Principles of End of Care
03.2025
University overview
- Coursework in [Subject]
- Completed [Type] Qualification
- Course of study in [Area of study]
Partner in BristolBristol
Some College (No Degree) from Health And Social Care
01.2025
Skills
- Personal care
- Meal preparation
- Hygiene and health
- Time management
- Flexible
- Good
- Dedicated
- Positive attitude
- Organised
- Calm under pressure
- Communication skills
- Problem-solving
- Public speaking
- Team building
- Leadership
Custom
Learning, spending time with my family and helping my community with wasted food and the elderly in the community.
Affiliations
- learning different
- The Chartered Institute for IT
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
City of Bristol College
Some College (No Degree) from Principles of End of Care
03.2025
Family Caregiver
My Member
01.2009 - 07.2025
Order Picker
Asda: Distribution Warehouse
01.2007 - 10.2007
Family Caregiver
My Member
01.2007 - 01.2016
Cleaner
Midas Construction
01.2006 - 06.2006
Cleaner / Bar Staff
The Robins
01.2006 - 01.2007
Partner in Bristol
Some College (No Degree) from Health And Social Care
SOUTH GLOUCESTERSHIRE COLLEGE
Some College (No Degree) from Behaviour Awareness, Health & Social Care Level 1, Information Communication & Technology, Caring For Children
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