Karen Hoe
Wellingborough,Northamptonshire
Summary
Competent professional with strong communication skills and proven ability to collaborate effectively in team settings or work independently. Demonstrates high integrity and adherence to core values. Known for compassion and a caring approach in all interactions.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Workshop Instructor
G4S HMP Five Wells
Wellingborough, Northamptonshire
2021.07 - Current
- Managed resources efficiently, reduced material wastage in the workshop.
- Cultivated an inclusive learning atmosphere by addressing individual needs.
- Streamlined workshop operations with organised scheduling and planning.
- Facilitated open discussions among participants, encouraged idea sharing.
- Ensured safety in the workshop whilst implementing strict regulations.
- Kept accurate records of attendee progress, identified areas of improvement.
Mortgage Representative
Nationwide Building Society
Northampton, Northamptonshire
2017.07 - 2021.07
- Delivered excellent customer service by being responsive and empathetic during all interactions.
- Gathered necessary documentation, expediting loan processing times.
- Participated in regular training sessions to stay updated about changes in regulations.
- Achieved high levels of customer satisfaction with exceptional communication skills.
- Handled escalated complaints effectively, restoring client confidence in our services.
- Resolved customer queries swiftly to maintain a high level of service.
Home Shopping Supervisor
Tesco Superstore
Wellingborough, Northamptonshire
2004.11 - 2017.07
- Monitored employee attendance records for maintaining discipline within the team.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Education
GCSEs - Secondary School
Bartholomew Tipping School
Stokenchurch, Buckinghamshire 1982.09 - 1986.06
Skills
- Forklift operation
- Custodial services
- First aid certification
- Team leadership
- Warehouse operations
- Computer and radio proficiency
- Collaboration skills
- Integrity and punctuality
- Instruction adherence
- Self-motivation
- Calm demeanour
- Methodical approach
- Inclusivity
- Reliability
- Customer focus
- Compassionate
HOBBIES AND INTRESTS
I regally keep fit, by walking, attending my local gym and swimming.
I enjoy gardening, baking, house furnishings and reading.
Spending time with family and friends.
Nice holidays and pub lunch.
Timeline
Workshop Instructor
G4S HMP Five Wells
2021.07 - Current
Mortgage Representative
Nationwide Building Society
2017.07 - 2021.07
Home Shopping Supervisor
Tesco Superstore
2004.11 - 2017.07
GCSEs - Secondary School
Bartholomew Tipping School
1982.09 - 1986.06