Summary
Overview
Work history
Education
Skills
Timeline
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Karen Hickling

Sandy,United Kingdom

Summary

Organised and dependable with 20 years of experience in catering and hospitality, specializing in high-quality customer service and strict adherence to hygiene standards. Expertise in food hygiene, COSHH compliance, and safety regulations, ensuring a safe and pleasant environment for all. Proven ability to learn quickly and adapt to both team-oriented and independent work settings. Strong attention to detail and a positive attitude contribute to overall operational success.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work history

Front of house assistant / Barista

BaxterStorey
Bedford, Central Bedfordshire
01.2024 - Current
  • Punctual in daily operations and completion of opening and closing procedures.
  • Manage comprehensive front of house activities from serving customers to restocking, till operations, and food preparation to uphold operational efficiency.
  • Assist head chef with cooking, and serving to maintain service quality.
  • Conduct stock takes to monitor inventory levels and ensure product availability.
  • Ordering of Stock
  • Process transactions accurately on till for seamless customer service.
  • Provide customers with food and beverages to enhance dining experiences.
  • Balance cash registers while maintaining accurate hospitality records.
  • Barista

Company secretary

Lewis Contract Services Ltd
Colesden, Central Bedfordshire
09.2020 - 01.2024
  • Invoiced customers for completed work and issued receipts upon payment.
  • Chased customer payments to maintain cash flow.
  • Reconciled bank statements regularly, ensuring accurate financial records.
  • Processed supplier invoices for timely payments to support operations.
  • Liaised with suppliers to procure materials, ensuring uninterrupted workflow.
  • Handled incoming telephone calls, resolving queries promptly and professionally.

Cafe / Bar supervisor / Barista

Letchworth Sports & Tennis Club
Letchworth Garden City, Hertfordshire
07.2018 - 08.2020
  • Responsible for efficient operation of the cafe/bar by scheduling staff shifts effectively.
  • Created a welcoming atmosphere for patrons by maintaining clean premises and exceptional customer services.
  • Maintained high quality of food preparation and presentation standards leading to positive reviews.
  • Managed supply orders to keep optimal stock levels without excess or deficiency & keep up to date Stock inventory on a weekly basis
  • Upheld licensing regulations to sustain the establishment's positive reputation.
  • Strictly followed health and safety protocols to maintain a safe environment.
  • Collaborated with management on special events, generating fresh interest among patrons.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Maintained accurate cash handling practices including cashing up
  • Facilitated smooth day-to-day operations of Coffee shop, serving customers daily.

Deputy chef

Anchor Care Homes
Saint Neots, Cambridgeshire
12.2016 - 07.2018
  • Assisted the Chef Manager in meal preparation for elderly residents during all meal times.
  • Executed regular stock management to maintain inventory levels.
  • Oversaw staff rotas to ensure adequate coverage.
  • Step up to cover Chef Manager during periods of absence.
  • Opening and closing of kitchen operations
  • Procurement of supplies

Catering manager

Innovate Services Ltd
Sandy, Central Bedfordshire
06.2005 - 07.2016
  • Started as a kitchen assistant, I was then promoted to assistant manager and promoted again to to Catering manager.
  • Managed all aspects of daily kitchen operations.
  • Managed opening and closing procedures to maintain smooth transitions.
  • Handled cash and operated till systems accurately.
  • Log till information on computer
  • Conducted regular stock takes.
  • Created staff rotas
  • Prepare and serve hot and cold food items for service.
  • Exceptional customer services
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Ensured client satisfaction by maintaining high standards in food quality and presentation.
  • Handled day-to-day scheduling and Menu planning

Education

Certificate of Higher Education - Catering and Hospitality

HIT apprenticeship
Sandy, Central Bedfordshire
07.2015 - 07.2016

Skills

  • Exceptional customer service
  • 20 years experience in catering and hospitality
  • Barista skills
  • Rapid learner
  • Can work individually or as part of a team
  • Food hygiene expertise
    COSHH compliance
    Safety regulations knowledge



Timeline

Front of house assistant / Barista

BaxterStorey
01.2024 - Current

Company secretary

Lewis Contract Services Ltd
09.2020 - 01.2024

Cafe / Bar supervisor / Barista

Letchworth Sports & Tennis Club
07.2018 - 08.2020

Deputy chef

Anchor Care Homes
12.2016 - 07.2018

Certificate of Higher Education - Catering and Hospitality

HIT apprenticeship
07.2015 - 07.2016

Catering manager

Innovate Services Ltd
06.2005 - 07.2016

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Karen Hickling