Karen Hendry
Melton Constable,Norfolk
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in any environment.
Managing general office administration, encompassing telephone call handling, quality assurance, Health & Safety Documentation, personnel records and routine & adhoc reports.
Championing the importance of health, safety and wellbeing to make life at work better for myself, colleagues and the wider business. I agree clear expectations, taking ownership and pride in the work I do, my own learning and personal development.
Offering strong organisational and communication skiIls I am a proactive and resourceful team member.
Overview
8
8
years of post-secondary education
28
28
years of professional experience
Work history
Operational Administrator
Anglian Water Services Ltd
Sheringham
10.2014 - Current
- Reporting to a Supply Manager, this role is pivotal to the day-to-day operation of a Supply Team. Supporting the efficient and effective delivery of water services by providing comprehensive organisational and administrative support, while maintaining confidentiality at all times. Key responsibilities include coordinating team availability and meetings, ensuring compliance with Health and Safety policies and procedures, maintaining accurate records, providing administrative support during incidents, and working closely with the Supply Manager and wider team to drive continuous improvement. The role also ensures adherence to procurement processes and safety standards.
Administration Assistant (part-time)
Driver & Vehicle Standards Agency
Norwich
07.2013 - 06.2014
- Delivering Administrative support to DVSA managers and staff, dealing with incoming enquiries from customers and partnership agencies.
- Updating and maintaining associated DVSA databases, processing MOT test results, preparing and issuing MOT documentation and reconciling fees in service agreement levels of 24 hrs.
County Welfare Officer
The Royal British Legion
Norwich
06.2008 - 09.2013
- Delivering welfare services of the RBL to clients eligible for assistance, conducting home based interviews and assessments with a caseload of up to 100 clients.
- Offering recommendation’s and liaising with other agencies and statutory bodies to ensure the client is supported fully.
- Overseeing the recruitment and training of volunteers and delivering yearly update training for approx 60 volunteer caseworkers.
Enquiry Officer
Norfolk Constabulary
Sheringham
06.1998 - 06.2008
- First port of call on a diverse number of concerns, Facilitating the resolution of issues via advice, referral and or allocation to Police officers and other agencies.
- A demanding role requiring a well developed working knowledge of Police procedures and the law and an aptitude for dealing with a wide range of issues.
- Operation of police communication systems, databases, handling of evidence and supporting the running of station facilities.
Education
NVQ Level 3 Diploma - Customer Service
01.2013 - 01.2014
A Level - English
01.1990 - 01.1992
Secondary Education - undefined
01.1981 - 01.1986
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools (eg SharePoint, Teams)
- Excellent Customer Service and Communication skills
- Ability to deal with a range of stakeholders including external groups Proactive, team-orientated and eager to learn
- Confidentiality and discretion
- Excellent time management with the ability to juggle competing priorities
- Uses initiative and drives own workload
- High attention to detail, accuracy and quality
- Willing and able to offer optimal support to the local and wider team
References
References available upon request
Timeline
Operational Administrator
Anglian Water Services Ltd
10.2014 - Current
Administration Assistant (part-time)
Driver & Vehicle Standards Agency
07.2013 - 06.2014
NVQ Level 3 Diploma - Customer Service
01.2013 - 01.2014
County Welfare Officer
The Royal British Legion
06.2008 - 09.2013
Enquiry Officer
Norfolk Constabulary
06.1998 - 06.2008
A Level - English
01.1990 - 01.1992
Secondary Education - undefined
01.1981 - 01.1986