Summary
Overview
Work history
Education
Skills
Timeline
Generic

Karen Hawkins

Torquay,Devon

Summary

A seasoned professional with extensive expertise in tenancy management and financial management competence, demonstrating a strong customer-first approach and local market awareness. Proficient in budgeting, organisational expertise, and professional networking, ensuring efficient property maintenance and adherence to building safety regulations. Adept at navigating uncertainty with a comprehensive understanding of tenancy laws, fire safety regulations, and cost estimating. Committed to enhancing property value through strategic advertising and time-efficient solutions while maintaining high standards of building inspection and maintenance knowledge.

Overview

31
31
years of professional experience

Work history

Landlady

Myself
Torquay, Torbay
06.2016 - Current
  • Kept detailed records of rental payments, facilitating accurate financial management.
  • Handled administrative tasks efficiently, leading to smooth day-to-day operations.
  • Coordinated daily breakfast service for enhanced guest experience.
  • Introduced innovative room decor ideas, elevating overall ambiance of the bed and breakfast.
  • Ensured adherence to health regulations during meal preparation, maintaining food hygiene standards at all times.
  • Adapted quickly to unexpected situations like last-minute cancellations or early check-ins, ensuring minimal disruption in operations.
  • Procured fresh local produce to provide quality meals for guests.
  • Managed financial records accurately, aiding transparent business transactions and budget planning.
  • Delivered high standards of customer service with prompt response to queries.
  • Improved guest satisfaction by maintaining a clean and welcoming environment.
  • Managed bookings, ensuring seamless reservation procedure for all guests.
  • Executed regular maintenance checks to ensure safety and comfort of guests.
  • Adjusted room arrangements according to individual guest requirements for personalised experiences.
  • Prepared and served continental breakfasts to guests, meeting strict dietary requirements as needed.
  • Prepared rooms for new guests through [Task], ensuring impeccable cleanliness and quality standards.
  • Replenished room amenities, including toiletries, welcome packages and tea and coffee facilities.
  • Handled guest check-in procedures with warmth and professionalism, offering advice on facilities and local attractions.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.

Taxi driver

Price first Taxis
Torquay, Torbay
07.2024 - 09.2025
  • Conducted financial transactions for fare collection efficiently, ensuring accuracy.
  • Used knowledge of local area to suggest tourist spots or restaurants to passengers.
  • Documented daily logs detailing work hours, fares collected and distance travelled.
  • Transported passengers to desired destinations, resulting in satisfied customers.
  • Ensured timely arrivals for client appointments by utilising advanced navigational skills.
  • Achieved smooth rides by driving carefully and defensively at all times.
  • Handled high pressure situations during peak hours, maintaining excellent service standards.
  • Assisted with luggage handling, enhancing the customer experience.
  • Facilitated easy payment options including cashless transactions for customer convenience.
  • Managed difficult driving conditions during inclement weather to ensure passenger safety.
  • Communicated effectively with dispatchers about pick-up locations or potential delays.
  • Provided support for elderly or disabled passengers, ensuring a comfortable journey.
  • Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
  • Followed procedures for handling lost items left behind by passengers.
  • Maintained safety by adhering to road regulations and traffic laws.
  • Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
  • Improved customer satisfaction with friendly, professional demeanour and prompt service.
  • Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Supported physically challenged customers to enter and disembark vehicle safely.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Assisted passengers with managing and securing personal belongings.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Accepted and organised work requests using company app.

Painter and decorator

Myself own business
Cheltenham, Gloucestershire
01.1995 - 06.2016
  • Selected appropriate materials for each job, maximising quality of finished work.
  • Maintained clean workspace to ensure safety and efficiency in task completion.
  • Prepared cost estimates for clients based on material needs and labour hours.
  • Adhered strictly to health and safety regulations throughout all tasks undertaken.
  • Met tight deadlines, ensuring minimal disruption to clients' daily routines.
  • Operated power tools efficiently, enabling precise cuts and alignments.
  • Applied primer coats effectively to ensure vibrant final colour pay-off.
  • Prepped surfaces for painting to ensure smooth application and lasting results.
  • Repaired walls before painting, resulting in a flawless finish.
  • Secured protective coverings over furniture and fixtures, preventing damage during work process.
  • Achieved client satisfaction by delivering high-quality painting and decorating services.
  • Executed wall papering jobs neatly for polished final appearance.
  • Completed exterior paintwork tasks with attention to detail for long-lasting results.
  • Carried out painting and decorating work on large properties to exceptional standards.
  • Levelled surfaces by filling holes and cracks.
  • Refreshed walls, doors and trims with strict attention to detail.
  • Applied varied types of paints, stain products and decorative finishes to all types of surfaces.
  • Primed surfaces, laid down dust sheets and prepared materials.
  • Stripped old wallpaper and old paint.
  • Completed thorough snagging and finishing.
  • Maintained painting tools through regular cleaning, care and maintenance for optimum performance and reliability.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.

Education

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Skills

  • Tenancy management
  • Budgeting proficiency
  • Organisational expertise
  • Customer-First approach
  • Local market awareness
  • Financial management competence
  • Building safety regulations
  • Property maintenance knowledge
  • Comfort with uncertainty
  • Basic plumbing understanding
  • Basic electrical understanding
  • Building inspection
  • Knowledge of tenancy laws
  • Professional networking
  • Fire safety regulations
  • Cost estimating
  • Advertising
  • Building maintenance knowledge
  • Time efficiency

Timeline

Taxi driver

Price first Taxis
07.2024 - 09.2025

Landlady

Myself
06.2016 - Current

Painter and decorator

Myself own business
01.1995 - 06.2016

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Karen Hawkins