KAREN HAUGH
Ballymartin,Co Down
Summary
Accomplished senior management professional with extensive expertise in SAP training and implementation, business improvement, and KPI development. Demonstrates strong leadership skills and strategic planning capabilities, effectively managing procurement and supply chain processes. Adept at budget management, inventory management, and team building, with a proven track record of enhancing operational efficiency. Known for being calm under pressure and possessing excellent problem-solving and communication skills.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
Work history
Regional Customer Service Manager
SAICA Pack UK Ltd
2021.08 - 2026.03
- Lead, manage and develop Customer Service teams in Ashbourne and Warrenpoint sites, ensuring consistent service to Ireland customer portfolio.
- Implemented SAP across Customer Service Ireland sites, authored training manuals, and trained 15+ team members.
- Improved order processing accuracy and reduced customer complaints by introducing KPI tracking and process reviews.
- Manage procurement and stock control, achieving cost efficiencies through demand forecasting.
- Involved in creation of SLA agreements and ensuring those agreements are adhered to.
- Co-ordinate with other departments to fulfil customer service expectations.
- Experienced in staff recruitment, training and development.
- Develop training plans identified by staff and business needs via training matrix completion.
- Conduct annual performance appraisals.
- Extensive experience with SAP, CRM, VMI and B2B systems.
- Manage factory capacity to ensure all customer needs are met efficiently and effectively.
- Play key role in supply chain of UK & Ireland business.
- Provide continual SAP support to UK and Ireland region.
- Involved in continuous improvement of SAP to enhance efficiency for users.
SAP Lead & Business Improvement Manager
SAICA Pack UK Ltd
Livingston, Scotland
2024.06 - 2025.08
- Successfully led SAP implementation project in Livingston, Scotland, improving supply chain operations of region.
- Designed and implemented innovative work processes.
- Facilitated cross-functional collaboration with Senior Managers, enhancing team communication and project outcomes.
- Ensured project was delivered on time, meeting all stakeholder expectations.
- Provided comprehensive training and support to end-users.
- Maintained compliance with business standards.
SAP Implementation Project Support
SAICA Pack UK Ltd
2020.09 - 2025.08
- Created and implemented full SAP training manual for SAICA Pack UK & Ireland business on all areas of supply chain, both in ECC & APO.
- Facilitated cross-functional collaboration with Senior Managers, enhancing team communication and project outcomes.
- Provided training to large groups of staff on process change and SAP ahead of implementations.
- Provided on-site and remote support post go-live.
Customer Service Administrator & Procurement Controller
SAICA Pack UK Ltd
Warrenpoint
2007.01 - 2019.05
- Managed portfolio of customer accounts, both working and buying platforms.
- Involved in full process of onboarding of multiple customer accounts from account set up to delivery of order.
- Collating monthly sales figures and issuing management reports.
- High level of attention to detail and strong organisational skills.
- Co-ordinating with departments to improve communication.
- Consistently achieving high customer satisfaction.
- Managed large NPD customer launches.
- Identifying customer demand to maintain stock levels.
- Responsible for raising and issuing purchase orders and receipting goods into stock.
Personal Assistant
South & East Belfast Trust
Belfast
2003.05 - 2006.12
Personal Assistant
Department of Health, Social Services & Public Safety
Belfast
2002.07 - 2003.05
Office Administrator
CE Stevenson & Sons
Kilkeel
1995.07 - 2002.07
Education
Mental Health First Aid -
Health Matters
2023.05 - 2026.03
Qualsafe Level 3 First Aid at Work - undefined
Health Matters
2022.08 - 2026.03
Leadership Programme - undefined
SAICA Pack UK Ltd
2022.05 - 2022.11
OCN NI Level 2 for Trade Union Representatives - undefined
SERC
2018.06 -
NVQ Level 3 in Business & Administration - undefined
South & East Belfast Trust
2006.03 - 2006.09
RSA Integrated Business Technology Stage 2 - undefined
Kilkeel College
1998.01 -
RSA Word Processing - undefined
Kilkeel College
1997.01 -
RSA Word Processing Stage 3 Level 2 Distinction - undefined
GCSE - 9 GCSEs including Maths & English
Kilkeel High School
Skills
- Strong leadership skills
- SAP expert (training and implementation)
- Business improvement & KPI development
- Training and development
- Procurement management
- Strong knowledge of supply chain process
- Microsoft Office, CRM & B2B systems
- Budget management
- Senior management experience
- Calm under pressure in a fast-paced working environment
- Problem-solving
- Strong communication skills
- Team building
- Strategic planning
- Leadership
- Inventory management
Affiliations
- Reading
- Hiking
- Running
Timeline
SAP Lead & Business Improvement Manager
SAICA Pack UK Ltd
2024.06 - 2025.08
Mental Health First Aid -
Health Matters
2023.05 - 2026.03
Qualsafe Level 3 First Aid at Work - undefined
Health Matters
2022.08 - 2026.03
Leadership Programme - undefined
SAICA Pack UK Ltd
2022.05 - 2022.11
Regional Customer Service Manager
SAICA Pack UK Ltd
2021.08 - 2026.03
SAP Implementation Project Support
SAICA Pack UK Ltd
2020.09 - 2025.08
OCN NI Level 2 for Trade Union Representatives - undefined
SERC
2018.06 -
Customer Service Administrator & Procurement Controller
SAICA Pack UK Ltd
2007.01 - 2019.05
NVQ Level 3 in Business & Administration - undefined
South & East Belfast Trust
2006.03 - 2006.09
Personal Assistant
South & East Belfast Trust
2003.05 - 2006.12
Personal Assistant
Department of Health, Social Services & Public Safety
2002.07 - 2003.05
RSA Integrated Business Technology Stage 2 - undefined
Kilkeel College
1998.01 -
RSA Word Processing - undefined
Kilkeel College
1997.01 -
Office Administrator
CE Stevenson & Sons
1995.07 - 2002.07
RSA Word Processing Stage 3 Level 2 Distinction - undefined
GCSE - 9 GCSEs including Maths & English
Kilkeel High School