Karen Greville
Worksop,Nottinghamshire
Summary
An enthusiast, passionate, energised and highly motivated person.
Strategic Diversity & Inclusion Specialist with background in human resources, training and recruitment, and deep understanding of dynamics of diversity and inclusion in workplace environments. Proven to design and implement programs that drive engagement, retention and business success. Collaborative working approach and a strong communicator that builds trusting relationship at all levels.
Overview
25
25
years of professional experience
22
22
years of post-secondary education
Work history
Diversity & Inclusion Specialist
Withers & Rogers LLP
Sheffield, South Yorkshire
2022.11 - Current
- Leading and delivering the diversity & inclusion strategy as part of the HR team
- Implemented an employee lifecycle project to ensure all polices, practices and processes are inclusive and equitable
- Liaised with stakeholders in promoting equality, inclusion and diversity programs within the organisation
- Introduced employee networks groups & organised events and campaigns to raise awareness and celebrate diversity.
- Researched, applied and promoted diversity initiatives and shared best practices with staff.
- Liaised with community groups and organisations to organise diversity campaigns and events.
- Diversity & Inclusion training academy that embeds initiatives, ensures legal compliance & delivers a commitment to being an inclusive workplace culture
- Project plans to gain accreditation and recognition
Office Manager/HR
Withers & Rogers LLP
Sheffield
2018.05 - 2022.10
- HR generalist proactively implementing people centric processes that improved communication, productivity and identified development opportunities
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Implemented various platforms that enable employees to engage, share ideas and challenge ways of working in safe spaces thus creating a more inclusive environment
- Led on diversity & inclusion initiatives across Hubs including the launch of Wellbeing Ambassadors
- Collaborating with senior leaders, operations, and support teams equally.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Recruited and hired qualified candidates for vacant and new positions.
- Developed training plans to ensure legal compliance
Operations Manager
Carillion PLC
Sheffield
2015.04 - 2018.03
- (Redundancy due to liquidation)
- Project management resulting in successfully mobilising multiple new contracts across a range of industries: Corporate/Rail/Government
- Designed and delivered, from business case to implementation, Carillion's Customer Experience Centre recruitment strategy reducing costs of £80K and delivered a higher calibre of candidate but succeeded in creating a diverse workforce
- Responsible for developing an inclusive training programme for 200+ advisors and managers in Centre including cultural change programmes and contract specific training
- Developed the reward & recognition scheme with Head for the centre to celebrate success - driving motivation and improved retention achieving targets of less than 4% attrition
- Led on engagement strategies including volunteering with local charities and internships for people with learning difficulties
- Supported several diversity and inclusion awareness projects including LGBTQ, disability aware and Values and Engagement
- As Carillion went into liquidation, joined the Employee Consultation Forum for Carillion working with senior management to represent employees facing redundancy
- Championed company Values creating safe spaces and ensuring employees had a voice.
Customer Solutions Advisor
Carillion PLC
Sheffield
2012.10 - 2015.04
- Dealing with multiple complex contracts and ensuring correct processes followed and using multiple systems
- Delivered on strict KPI 's avoiding penalties and supporting team members to achieve
- Coached and trained team members to increase productivity and growth.
- Managed high-volume calls correctly identifying client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Proactive lead in implementing new processes and developed new knowledge tools to aid effective management of jobs leading to promotion
General Manager/Area Trainer/Auditor
JD Wetherspoons PLC
Watford
2001.12 - 2012.10
- Managed high volume food and drink venues including 2 brand new openings
- Delivered business strategy to drive revenue and operational efficiencies.
- Implemented successful sales initiatives combined with coaching and training in customer service skills which resulted in record sales
- Demonstrated excellent stock and cost control resulting in profit conversions to give super bonus (3 months consecutive 120% bottom line conversion)
- Commenced an Area Manager Development plan which resulted in delivering regional initiatives as an Area Training Co-coordinator & led on Pre-opening teams
- Organised Regional Forums to assess potential new managers
- Successfully completed a one year secondment as a Retail Auditor auditing stock, H&S/legal compliance, standards and producing high level reports
- Recruited top-performing candidates to build staff retention and team performance.
Financial Controller
Sheffield Moat House Hotels
Sheffield
1998.01 - 2001.12
- Promoted from Assistant FC after one year
- Introduced internal controls to monitor critical areas of financial control and devised corrective actions addressing risks and deficiencies.
- Oversaw accounting, payroll and financial reports to support daily functions.
- Worked with executives to create annual budget and track actual expenses against projected expenses.
- Effective people management, developing training plans, and recruitment strategies
- Won ‘Employee of The Year' for two consecutive years
Education
Leading Diversity & Inclusion - Remote study
CMI
2022.04 -
Diversity & Inclusion
Inclusive Employers
2019.05 -
Mental Health Fist Aider - Mental Health
St John's Ambulane
Legally/BII - Business Studies
British Association of Hospitality Accountants
1999.05 - 2020.05
Higher National Diploma - Business Studies
BTEC
Sheffield 1988.09 - 1989.05
GCSEs - Maths/English/Biology/RE/Commerce/Art/English literature/Typing
O'Level & CSE
Skills
- Equal opportunities facilitation
- Inclusion specialist
- Regulatory compliance
- Hiring and training
- Organisational Development
- Dispute resolution
- Project management
- Learning & development
- People management
Timeline
Diversity & Inclusion Specialist
Withers & Rogers LLP
2022.11 - Current
Leading Diversity & Inclusion - Remote study
CMI
2022.04 -
Diversity & Inclusion
Inclusive Employers
2019.05 -
Office Manager/HR
Withers & Rogers LLP
2018.05 - 2022.10
Operations Manager
Carillion PLC
2015.04 - 2018.03
Customer Solutions Advisor
Carillion PLC
2012.10 - 2015.04
General Manager/Area Trainer/Auditor
JD Wetherspoons PLC
2001.12 - 2012.10
Legally/BII - Business Studies
British Association of Hospitality Accountants
1999.05 - 2020.05
Financial Controller
Sheffield Moat House Hotels
1998.01 - 2001.12
Higher National Diploma - Business Studies
BTEC
1988.09 - 1989.05
Mental Health Fist Aider - Mental Health
St John's Ambulane
GCSEs - Maths/English/Biology/RE/Commerce/Art/English literature/Typing
O'Level & CSE