Karen Gregory
North Walsham,Norfolk
Summary
Dedicated professional with extensive expertise in customer service, cash handling, and merchandising. Demonstrates exceptional skills in digital cash register operation, stock management, and point of sale operation. Known for reliability, confidentiality assurance, and a respectful demeanour. Adept at providing disability support with professional empathy and maintaining composure under pressure. Committed to delivering high-quality assistance and fostering positive customer relations.
Compassionate individual with strong desire to make meaningful difference in others' lives. Demonstrates excellent communication and problem-solving skills, coupled with natural ability to build trust and provide emotional support. Committed to enhancing quality of life for those in need through dedicated and thoughtful care.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
1
1
Certification
30
30
years of professional experience
Work history
Personal carer
DWP
North Walsham, Norfolk
2021.08 - Current
- Ensured safety with constant supervision during mobility exercises.
- Offered companionship during social outings, enriched quality of life.
- Comfortable dealing with challenging behaviour; diffused tense situations effectively.
- Administered first aid when needed, provided immediate relief from discomfort or distress.
- Delivered personalised care tailored to individual needs, enhanced comfort level.
- Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.
- Provided overnight care whenever required; ensured continuous monitoring for critical patients.
- Assisted with shopping errands; ensured availability of essential items at all times.
- Transporting clients to and from appointments facilitated access to necessary services.
- Improved social health by promoting participation in hobbies and social interests.
- Responded to changing clients' needs.
- Maintained clean and orderly environment by performing domestic duties.
Retail assistant
Russell Harmer
North Walsham, Norfolk
2020.08 - 2021.08
- Provided coverage during peak times to manage customer flow effectively.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted in stock replenishment to maintain store appearance.
- Supported team members for improved operational efficiency.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Ensured visual merchandising standards with regular display updates.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Maintained clean shop floor, promoting a welcoming environment.
- Delivered excellent customer service by answering queries and providing product information.
Personal carer
DWP
North Walsham, Norfolk
2013.11 - 2020.08
- Handled emergency situations calmly, ensured patient safety at all times.
- Administered first aid when needed, provided immediate relief from discomfort or distress.
- Managed household chores, created a clean and organised living environment.
- Built strong relationships to foster trust and emotional support.
- Offered companionship during social outings, enriched quality of life.
- Delivered personalised care tailored to individual needs, enhanced comfort level.
- Provided assistance for daily activities, resulting in increased independence.
- Provided overnight care whenever required; ensured continuous monitoring for critical patients.
- Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.
- Assisted with personal hygiene tasks to maintain cleanliness and dignity.
- Comfortable dealing with challenging behaviour; diffused tense situations effectively.
- Transporting clients to and from appointments facilitated access to necessary services.
- Coordinated appointments with healthcare professionals, maintained optimal health levels.
- Ensured safety with constant supervision during mobility exercises.
- Maintained detailed records of care plans; ensured adherence to medical instructions.
- Assisted with shopping errands; ensured availability of essential items at all times.
- Improved social health by promoting participation in hobbies and social interests.
Support worker
Jeesal residential
West Runton, Norfolk
1999.02 - 2003.04
- Helped achieve patient independence through guided tasks and activities.
- Supported daily living skills training which increased client self-sufficiency.
- Provided transportation for medical appointments, ensuring timely arrival.
- Prepared nutritious meals that met special dietary needs of clients.
- Participated in regular team meetings, enhancing quality of care provided.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Encouraged social integration by facilitating community involvement opportunities.
- Assured safety measures were met to prevent falls or accidents.
- Assisted with mobility issues enabling easier movement around the home.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided companionship during outings contributing to an active social life for clients.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted in maintaining a clean environment for improved client health.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Monitored client progress and adapted support programmes to meet changing needs.
- Developed tailored action plans whilst prioritising pressing concerns.
Cashier
Safeway
Cromer, Norfolk
1997.02 - 1999.01
- Packaged customer items carefully, ensuing merchandise safety.
- Trained new cashiers on store policies and procedures to maintain standards.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Resolved customer complaints professionally leading to higher retention rates.
- Processed payments swiftly for improved customer experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Greeted each customer warmly, creating a friendly shopping environment.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Used Point of Sale system efficiently, speeding up transactions.
- Assisted customers with enquiries to enhance their shopping experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Handled high volumes of transactions during holiday seasons efficiently.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
GCSEs -
Sheringham High School
Sheringham, Norfolk 09/1991 - 07/1996
Skills
- Housekeeping tasks
- Reliable assistance
- Confidentiality assurance
- Disability support expertise
- Professional empathy
- Respectful demeanour
- Resilience and adaptability
- Patience and composure
- Point of sale operation
- Dependability and reliability
- Digital cash register operation
- Cash handling
- Customer Service
- Customer relations
- Merchandising
- Cash management
- Stock management
- Debit and credit card handling
- Cash and payment management
Affiliations
- Swimming
- Going to the gym
- Travelling
- Spending time with family
Certification
Clean driving license
Clean DBS
Timeline
Personal carer
DWP
2021.08 - Current
Retail assistant
Russell Harmer
2020.08 - 2021.08
Personal carer
DWP
2013.11 - 2020.08
Support worker
Jeesal residential
1999.02 - 2003.04
Cashier
Safeway
1997.02 - 1999.01
GCSEs -
Sheringham High School
09/1991 - 07/1996