Reading, travelling, DIY, arts and crafts and attending the gym
Karen Gray
Poole,Dorset
Summary
Results-driven professional with expertise in customer relationship management and strategic project execution. Utilises leadership and analytical skills to adapt to evolving demands and drive organisational success. Proactively manages daily operations while addressing unique customer and employee needs, fostering satisfaction and loyalty through effective conflict resolution and strong interpersonal communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Divisional Director - Special Projects
Rendall and Rittner Limited
01.2013 - 04.2026
Spearheaded integration and onboarding of Microsoft CRM system for 200+ staff, leading to a successful launch of a bespoke customer portal.
Mobilised substantial retirement portfolio, aligning resources to meet strategic objectives.
Managed phase 2 mobilisation for significant new development of 1000+ mixed tenure units, ensuring integration with phase 1 operations.
Property Director
Countyside Lettings Ltd
02.2003 - 12.2012
Managed client relationships to resolve issues and reduce complaints.
Created guides and documentation to support customer and internal staff inquiries.
Conducted detailed analysis of accounting systems over six months in India.
Education
GCSEs -
Henry Harbin
Christchurch and Poole Council, BCP01-1982
Property Management
The Property Institute
LondonSkills
- Project management
- Strategic planning
- Change management
- Financial analysis
- Customer relationship management
Certification
- The Property Institute Member certified
- AssocRICS accredited
Interests
Timeline
Divisional Director - Special Projects
Rendall and Rittner Limited
01.2013 - 04.2026
Property Director
Countyside Lettings Ltd
02.2003 - 12.2012
GCSEs -
Henry Harbin
Property Management
The Property Institute