Karen Githaiga
Farnborough,Hampshire
Summary
Driven, conscientious and highly organised, with practical experience in administration, hospitality, customer service, childcare and volunteering. Trusted to carry out responsibilities requiring accuracy, professionalism and attention to detail, while consistently delivering a friendly and efficient service. Strong communication, organisational and problem-solving skills developed through paid employment, leadership roles and volunteering. Confident working both independently and collaboratively in fast-paced environments. Quick to learn, proactive in taking on new responsibilities and committed to maintaining high standards while embracing opportunities to grow and make a positive impact from day one.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work history
Events staff member
Volunteering at weddings, meetings & church events
London
2025.01 - 2026.01
- Supported preparation and delivery of church, wedding and community events by assisting with venue setup, organisation and presentation to create welcoming environments for guests.
- Worked and assisted in over 50 events
- Prepared and served refreshments, responding to individual requests professionally while maintaining high standards of organisation and cleanliness.
- Welcomed guests and worked collaboratively as part of team to support smooth running of events from setup through to completion.
- Demonstrated excellent customer service, organisation and adaptability by supporting all stages of events, from venue preparation and hospitality to guest service and post-event organisation.
- Addressed guest queries promptly.
Event volunteer
Volunteering
Guildford, Surrey
2026.01 - 2026.06
- Supported the preparation and delivery of a variety of church, wedding and community events by assisting with venue setup, organisation and presentation to create welcoming environments for guests.
- Prepared and served refreshments, responding to individual requests with warmth and professionalism while maintaining high standards of organisation and cleanliness.
- Welcomed guests and worked collaboratively as part of a team to help create a positive experience and support the smooth running of events from setup through to completion.
- Demonstrated excellent customer service, organisation and adaptability by supporting all stages of events, from venue preparation and hospitality to guest service and post-event organisation.
Office Assistant
Universal Recruitment and Training Solutions Ltd
Farnborough, Hampshire
2024.06 - 2025.12
- Managed administrative records by organising documentation, maintaining filing systems and ensuring information was stored accurately and easily accessible.
- Managed over 20 customer reviews per day
- Issued Driver CPC training certificates for course attendees, confirmed details for accuracy prior to dispatch to individual customers or business clients.
- Created and maintained professional documents, ensuring information was accurate, organised and presented to high standard.
- Responded professionally to customer feedback and public online reviews on company website and Trustpilot, addressing concerns appropriately and supporting positive customer relationships.
- Prioritised tasks effectively while working independently, demonstrating strong organisation, attention to detail and ability to meet deadlines.
- Helped maintain organised and professional office environment, contributing to smooth running of daily operations.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
Education
GCSEs - All relevant subjects
Cove Secondary School
Farnborough, Hampshire 2021.09 - 2026.05
Skills
- Customer Service & Guest Relations
- Organisation & Time Management
- Administrative Support & Record Management
- Teamwork & Collaboration
- Professional Written & Verbal Communication
- Attention to Detail
- Problem Solving & Initiative
- Adaptability & Flexibility
- Reliability & Professionalism
- Microsoft office suite proficiency
- Calm decision making
Accomplishments
- Bronze Duke of Edinburgh Award
- Vice-Captain, Panthers Netball Team
- District-Level Long Jump Competitor
- School Prefect
- Sports Ambassador
Hobbies and Interests
I enjoy playing netball, basketball and piano, volunteering within my church community and keeping active through sport.
Church Service & Children's Support Volunteer
- Supported Sunday school activities by helping to create a safe, welcoming and enjoyable environment for younger children.
- Independently prepared and played piano during Sunday school sessions and church services, demonstrating reliability, initiative and confidence when contributing in front of others.
Timeline
Event volunteer
Volunteering
2026.01 - 2026.06
Events staff member
Volunteering at weddings, meetings & church events
2025.01 - 2026.01
Office Assistant
Universal Recruitment and Training Solutions Ltd
2024.06 - 2025.12
GCSEs - All relevant subjects
Cove Secondary School
2021.09 - 2026.05