Karen Gardner
Knightswood,Glasgow
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Looking for a Production Team Leader/Managerial Role.
Overview
18
18
years of professional experience
Work History
Correctional Supervisor
GEO
Melbourne, Victoria
09.2009 - 01.2023
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed daily planning of workplace operations, clearly communicating to staff for smooth, efficient task delivery.
- Case managed high profile inmates
- Guided and coached staff to achieve individual growth and achieve personal KPIs.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed staff rotas, planning workloads effectively and strategically.
- Performed thorough safety checks, ensuring all specifications were strictly adhered to.
- Offered instruction, coaching and motivation for enhanced team morale.
- Maintained documents and records to comply with internal policies and external regulations.
- Liaised on a daily basis with internal and external partners, ensuring all Service Delivery Orders were met.
Personal Assistant
Edrington
Drumchapel , Glasgow
03.2005 - 07.2009
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Enforced housekeeping guidelines to protect production workflow.
- Conducted workplace safety inspections whilst setting personal example for health and safety.
- Analysed training needs to determine learning styles and skills shortages.
- Worked with human resources personnel to process new hire paperwork.
- Coordinated individual training sessions to support new hire orientation and retention.
Education
HND - Accounting
Clydebank College
Clydebank 08/1998 - 06/2000
A-Levels - English, Maths, History, Geography and Art
Victoria Drive Secondary School
GlasgowSkills
- Financial administration
- Training and development
- Project planning and development
- Staff Management
- Compliance understanding
- Excellent communication skills
- Self-directed
- Accurate and detailed
Timeline
Correctional Supervisor
GEO
09.2009 - 01.2023
Personal Assistant
Edrington
03.2005 - 07.2009
HND - Accounting
Clydebank College
08/1998 - 06/2000
A-Levels - English, Maths, History, Geography and Art
Victoria Drive Secondary School
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