Karen Fox
Peckham,London
Summary
Brings over 10 years of customer service experience within fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
28
28
years of professional experience
Work history
Customer service assistant
Sainsburys
Camberwell , London
05.2015 - Current
- Assisted customers with product inquiries for enhanced shopping experience.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Offered helpful advice on product selection, leading to increased sales.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Prioritised tasks during busy periods for maximised productivity .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Florist assistant
Sally Of Dulwich
East Dulwich, Southwark
08.2001 - 12.2014
- Created visually appealing bouquets that increased overall sales.
- Collaborated with event planners to create beautiful floral displays for large scale events.
- Promoted seasonal flowers and arrangements with creative display designs in shop windows.
- Created bespoke floral arrangements for special occasions such as weddings, funerals, and holidays.
- Developed unique flower arrangements to meet individual customer requests.
- Maintained cleanliness and organisation of the shop to facilitate efficient work environment.
- Assisted in the purchasing of flowers from wholesalers, ensuring quality stock at all times.
- Handled cash transactions efficiently whilst maintaining accurate records of sales.
Shop Assistant
Gregg's Bakery
Peckham , London
06.1998 - 11.1999
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Managed stock levels on shop floor for continuous product availability.
- Collaborated effectively with team members during busy periods.
- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
Education
GCSEs -
Sydenham School
London England NVQ Level 2 - child and young person
CACHE Childcare and Education
Skills
- Strong communication abilities
- Highly reliable
- Collaborative and self-sufficient
- Efficient time management
Timeline
Customer service assistant
Sainsburys
05.2015 - Current
Florist assistant
Sally Of Dulwich
08.2001 - 12.2014
Shop Assistant
Gregg's Bakery
06.1998 - 11.1999
GCSEs -
Sydenham School
NVQ Level 2 - child and young person
CACHE Childcare and Education