Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
Generic
Karen Field

Karen Field

Wakefield

Summary

I have extensive experience in customer service and operations, with a strong focus on problem-solving and improving processes to deliver the best results. I take pride in communicating effectively and building strong relationships with clients and colleagues. Providing excellent customer care is at the heart of everything I do, and I’m committed to ensuring satisfaction at every step. I’m adaptable, hardworking, and always ready to take on new challenges with a positive attitude.

Experienced with coordinating volunteer activities and supporting community programs. Utilizes organizational and interpersonal skills to promote effective project execution—knowledge of building strong community relations and enhancing service delivery.

Community-focused professional with a background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.

Experienced with coordinating volunteer activities and supporting community programs. Utilises organisational and interpersonal skills to promote effective project execution—knowledge of building strong community relations and enhancing service delivery.

Community-focused professional with a background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.

Professional, experienced, and ready to contribute in a volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results—strong communication, organisational, and interpersonal skills, ensuring reliable support and effective teamwork.

Diligent [Desired Position] with a solid foundation in volunteer work and a history of contributing to community initiatives. Successfully collaborated on projects that improved local resources and services. Demonstrated problem-solving abilities and strong communication skills.

Overview

21
21
years of professional experience

Work History

Volunteer

01.2002
  • While volunteering at a charity shop, I sorted through donated clothing and accessories, assessing their quality and preparing them for resale
  • I also assisted in organising and displaying items in the shop to attract customers and meet sales goals
  • Working closely with the team of volunteers gave me a strong sense of community and purpose
  • Contributing to a cause I care about while gaining valuable experience sorting and preparing fashion items for resale was rewarding
  • This experience deepened my understanding of the donation process and highlighted the importance of teamwork in supporting charitable goals

Service Delivery

EVRI
10.2012 - 10.2022
  • I enjoyed working closely with my counterpart departments to create detailed reports that combined our operational and financial results
  • I tracked essential metrics to see how we progressed and developed fun training materials and presentations to share knowledge
  • Supporting my junior teammates was a highlight; I loved helping them succeed in their roles
  • When clients needed to cancel their orders, I was there to assist them, and I made sure to use financial management systems to tackle any delivery or stock issues that popped up
  • I always aimed to answer customer questions and resolve complaints about shipments or missing orders, as keeping our clients happy is a top priority!
  • My friendly communication skills helped me connect with couriers and assist direct clients across different platforms

Installations Coordinator

Anglian Home Improvements
04.2012 - 10.2012
  • I created progress reports and post-installation evaluations based on customer feedback to keep everything clear and transparent
  • I managed contracts, permits, invoices, and installation documentation, ensuring accurate information
  • I coordinated with vendors and customers to ensure projects were completed on time and within budget
  • I kept stock levels organized and ready for future installations to avoid delays
  • I regularly updated supervisors on project progress and quickly resolved any issues
  • Building good relationships with customers was necessary, and I answered their questions, effectively resolved any problems, and ensured their complete satisfaction with the service

Customer Service Adviser

Empire Store - Redcats
05.2005 - 04.2009
  • I pride myself on building strong, lasting client relationships through attentive listening and personalised solutions
  • By communicating effectively, I've been able to answer questions, resolve issues, and ensure everyone leaves satisfied
  • I enjoy tackling projects and challenges using my interpersonal, communication, and problem-solving skills
  • I’m reliable and adaptable, always willing to adjust to new situations and handle various situations with a strong commitment to my work
  • I respond to client inquiries and complaints with both empathy and professionalism
  • I accurately document customer care call information and adhere to established procedures
  • I enjoy assisting customers with their account details, clarifying billing processes, and ensuring they know their rights
  • Additionally, I keep myself informed about our products to provide valuable advice and maintain comprehensive records

Education

GCSE - math’s, English, Biology

Earlsheaton High
05.1987

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Leadership qualities
  • Time management
  • Adaptability and dependability
  • Computer skills
  • Flexible schedule
  • Relationship building
  • Decision-making
  • Answering phones
  • Professional appearance
  • Telephone etiquette
  • MS office
  • Deadline adherence
  • Conflict resolution
  • Data entry
  • [State] Driver's license
  • Client relations strength
  • Administrative tasks
  • Recordkeeping and confidentiality
  • Recordkeeping
  • Filing and recordkeeping
  • Documentation and reporting
  • Document management
  • Administrative support
  • Operations support
  • Resource coordination
  • Friendly and outgoing
  • Multitasking and organization
  • Reliability and punctuality
  • Clear communication
  • Empathy and patience
  • Team leadership
  • Telephone and email etiquette
  • Verbal and written communication
  • Coaching and mentoring
  • Data confidentiality
  • Activity scheduling
  • Report generation
  • Reliability
  • Multitasking
  • Active listening
  • Multitasking Abilities
  • Self motivation
  • Excellent communication
  • Organizational skills
  • Adaptability
  • Emotional awareness
  • Team building
  • Effective communication
  • Task prioritization
  • Time management abilities
  • Problem-solving abilities
  • Adaptability and flexibility
  • Analytical thinking
  • Administration and management
  • Customer service

Additionalinformation

Experienced redundancy between Empire Store and Anglian Home Improvements., Cyprus since 2022.

Timeline

Service Delivery

EVRI
10.2012 - 10.2022

Installations Coordinator

Anglian Home Improvements
04.2012 - 10.2012

Customer Service Adviser

Empire Store - Redcats
05.2005 - 04.2009

Volunteer

01.2002

GCSE - math’s, English, Biology

Earlsheaton High
Karen Field