- My hobbies and interests are walking, cinema and family
Karen Dunlop
Plymouth,Devon
Summary
Team Leader in Registration with strengths in staff coordination, policy, compliance and customer focused service. Manages workloads, supports performance improvement and delivers accurate statutory registration with calm judgement and clear communication.
Friendly and professional
Overview
26
26
years of professional experience
Work History
Team Leader - Registration
Plymouth City Council
Plymouth, Devon
10.2024 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities and legislation
- Assisted with team recruitment, interviewing and recruitment
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Conducted performance reviews, providing constructive feedback and personal development plans.
Registrar
Plymouth City Council
Plymouth, Devon
01.2015 - Current
- Acted as deputy superintendent registrar and deputy registrar of births, deaths, marriages, and civil partnerships, maintaining compliance with statutory requirements and guidance while taking personal accountability for duties under the Marriage and Registration Acts and related regulations. Register births, deaths, stillbirths, civil and religious marriages, civil partnerships at a variety of locations throughout the city including accountability for the collection, reconciliation, safekeeping and banking of income .Conduct a variety of statutory and non- statutory ceremonies at a variety of locations throughout the city. Updated knowledge on relevant legislation and guidance from the General Register Office.
- Maintained confidentiality in handling corporate and client data using secure systems and communication channels.
Customer Service Advisor (Libraries)
Plymouth City Council
Plymouth, Devon
09.2014 - 02.2015
- Delivered excellent customer service at all times, proactively solving and answering customer queries.
- Processed books in accordance with local policy
- Conducted Ryme Time activities when required
Health Care Assistant
Plymouth City Council
Plymouth, Devon
12.2000 - 09.2014
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Encouraged independence and maintaining skills and values
- Supported holistic methods of care
Education
NVQ Level 3 -
Plymouth City Council
Plymouth, PLY01-1997
Southway Comprehensive Plymouth
Plymouth01-1983
Skills
- Customer service
- Staffing
- Policy compliance
- Leadership skills
- Organisational skills
Interests
Timeline
Team Leader - Registration
Plymouth City Council
10.2024 - Current
Registrar
Plymouth City Council
01.2015 - Current
Customer Service Advisor (Libraries)
Plymouth City Council
09.2014 - 02.2015
Health Care Assistant
Plymouth City Council
12.2000 - 09.2014
NVQ Level 3 -
Plymouth City Council
Southway Comprehensive Plymouth