Summary
Overview
Work History
Education
Skills
References
Timeline
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Karen Darnell

Littleport,Cambridgeshire

Summary


History maintaining professional reception desk and multitasking between different areas to manage daily demands.


Clear, professional communicator always ready to help others.


Goal-driven Receptionist with extensive background managing busy reception areas and telephone systems.


Security-conscious and astute in control of confidential documentation.


Skilled at coordinating appointments, organising mail and collecting messages to facilitate office communication.


Positive and upbeat with strong relationship-building abilities.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Warehouse team leader

iForce
Sutton, Cambridgeshire
01.2021 - 03.2024
  • Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
  • Packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Operated material handling equipment to move large and heavy loads.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Maintained employee safety through observation of surroundings when moving cargo.
  • During peak periods working as Team Leader for the packing and QC side of my shift.
  • Trained packers in improved packing methods, boosting on-time shipping scores.
  • Successfully delivered on tasks within tight deadlines.
  • Consistently arrived at work on time and ready to start immediately.
  • Carried out day-to-day duties accurately and efficiently.
  • Completed duties to deliver on targets with accuracy and efficiency.

Administration receptionist

Out of Hours GP Network
Ely, Cambridgeshire
01.2012 - 01.2020
  • Emergency Call Handler for 111,
  • Receptionist based at Ely Princess of Wales Hospital, Addenbrookes and Hichingbrookes when needed.
  • Represented the service with exceptional NHS knowledge and training
  • Improve data filing systems to better office efficiency.
  • Completed and filed compliance administration.
  • Monitored office safety to best protect staff and clients.
  • Managed office calendar.
  • Booking appointments and assisted with arrangements.
  • Fielded switchboard calls quickly to relevant departments for reduced phone waiting times.

IRP Hub Co-ordinator

East Cambs District Nursing Team
Ely, Cambridgeshire
01.2013 - 01.2018
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
  • Answered phone calls and responded to emails from other professionals, patients and their family members.
  • Prioritising workload in an ever changing environment.

Administrator/Receptionist

Minor Injuries Unit
Ely, Cambridgeshire
01.2010 - 01.2013
  • Directed high-volume inbound and outbound calls by using switchboard with precision.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Received and checked financial statements and reconciled related accounts.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Scheduled and confirmed appointments for patients.
  • Produced clean, error-free professional business correspondence for office team.
  • Gathered data to create Excel spreadsheets for budget and inventory management.

Education

NVQ Level 3 - Secretarial studies

Ely Sixth Form Centre
Ely, Cambridgeshire
03.1983 - 02.1984

Skills

  • Proven administrative and organisational abilities supported by excellent communication skills
  • Ability to work to deadlines and under pressure
  • Flexible and adaptable with a willingness to learn new skills
  • Eye for accuracy
  • Warehouse maintenance
  • Stock discrepancy resolution
  • Distribution and warehouse procedures

References

References available upon request.

Timeline

Warehouse team leader

iForce
01.2021 - 03.2024

IRP Hub Co-ordinator

East Cambs District Nursing Team
01.2013 - 01.2018

Administration receptionist

Out of Hours GP Network
01.2012 - 01.2020

Administrator/Receptionist

Minor Injuries Unit
01.2010 - 01.2013

NVQ Level 3 - Secretarial studies

Ely Sixth Form Centre
03.1983 - 02.1984

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Karen Darnell