Karen Crosbie
Maybole,South Ayrshire
Summary
I am a very caring individual with a nurturing, empathetic nature. I am friendly and easy to get on with, working well as part of a team and on my own. I have a good work ethic and always strive to do my best. I use my knowledge from my life skills and also attend training to provide the best care and advice that I can. I am always continuing my development to help others. I have a strong belief that all individuals should be treated equally, with respect and dignity.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Child and Youth Care Worker (Nights)
Kibble
Paisley, Renfrewshire
01.2025 - Current
- Using personal experiences, Trauma Informed training and learned knowledge to help look after children in residential care.
- Using guidance from The Promise, ensuring children are Listened to and looked after in a way that they feel loved.
- Using my friendly and approachable nature to get to know the child or young person to help with their individual needs and additional supports.
- Working as part of a team to make sure the best care and support is available to the young person.
- Attending training to learn more about the children and young people I work with and the problems they may face.
Support for Worker Co-Ordinator
Glasgow City Council
Glasgow, Glasgow City
04.2017 - 01.2025
- Providing care, support and nurture to children that attended the ALN unit within the mainstream and children within the mainstream setting. This included children with Autism, Down's Syndrome, ADHD and other global learning disabilities, health issues or short term support needs such as bereavement and short term illness.
- Working with children who had limited communication, so getting to know the child was at the utmost importance to understand their needs that were unique to them and communicate in the way they know best.
- Helping create achievable milestones for the children to reach.
- Providing personal and medical care such as toileting, physical therapy and injecting insulin.
- Speaking to other professionals, attending meetings when necessary and taking part in training to help me discuss and plan a child's development.
- Working closely with other professions such as Nurses, Occupational Therapists, Physical Therapists, Speech and Language that were involved in the child's care to ensure that children were at the centre, working as part of a team to provide a clear and holistic approach.
- Communication with parents and staff regarding children's development.
- Working alongside the teacher and other support staff to ensure children are provided with the help or tools needed to reach their full potential in each lesson.
- Working with individual or small groups of children when required including class lessons.
- Escorting the children to outside events and using CALM and de-escalation techniques whenever needed with challenging behaviour.
- Being in charge of arranging appropriate cover for playgrounds and supervising the playground and lunch hall at breaktimes.
- Providing lessons to individual children using Teams, setting up and carrying out meetings and then reporting back to the teacher.
- Experience of working in all 3 provision and mainstream classes with children aged 5 - 14 years old.
- Building good relationships with children and their families to get to know each child’s needs and support diversity.
- Learning de-escalation techniques that work with each individual child.
- Helping the teacher identify those that may need extra support.
- Being in charge of children's medication and administering medication, including insulin injections. Reporting and recording the appropriate information.
- Being aware of all policies and framework used.
- Having a good positive working relationship with parents/guardians as well as the pupils to promote good, positive behaviour.
School Escort
Glasgow City Council
Glasgow, Glasgow City
08.2017 - 01.2025
- Creating a nice, friendly experience for the child and their parents/guardians, while keeping them safe in the taxi on the way to and from school.
- Building positive relationships.
Support for Learning Worker
Glasgow City Council
Glasgow, Glasgow City
08.2014 - 04.2017
- Working in St Margaret Mary's Secondary School. Helping to evaluate the needs for each individual pupil and the subjects they require additional support for.
- Working alongside all teachers in all Subjects, helping pupils aged 11 to 16 access the curriculum and work towards gaining their qualifications. This included pupils in the mainstream setting who had different learning needs from part time (such as missing school or bereavement) to full time (such as Dyslexia and Autism).
- Reading, writing, scribing and helping in general class activities. Keeping pupils focused on their work and using distraction techniques for any challenging behavioural.
- Using supports such as Toe to Toe Phonics book and Ivona Reader to encourage reading and writing in students with Dyslexia.
- Keeping records, reporting and liaison with other professionals.
- Knowledge of all Education Legislation and where to find it.
- Supervising the Fuel Zone (Canteen) at lunch time. Escorting the Young people to any events out with the School.
Administrator
Scottish Power PLC
Glasgow, Glasgow City
02.2005 - 03.2009
- Dealing with customers over the phone, arranging appointments and investigating and settling complaints that they have made.
- Sole responsibility dealing with both customers and employees complaints and queries.
- Teaching other teams how to use the appropriate database for their department and how to correctly add details to the correct computer system.
- Liaison with external companies to get appointments or information for complaints.
- Data input, imputing and sending reports.
- Covering Managerial work when needed.
- Teaching new staff the procedures and correct databases and being there to support and help them when needed.
Bar Person
Hotshots Bowling Club
Glasgow, Glasgow City
07.2003 - 03.2005
- Responsible for all aspects of bar work from glass collection to serving the public.
- Covering reception desk when needed, greeting customers face to face.
- Greeting the public and taking bookings and payments in person and on the telephone.
- Dealing with the public in a family environment
Bar person
Indigo's Night Club
Glasgow, Glasgow City
07.2001 - 07.2004
- Bar person responsible for serving the public, cleaning and cashing up the till at the end of the night.
- Going around the area promoting the club and handing out leaflets to the public.
- Dealing with the public in unsociable hours.
Administrator
Ross & Liddell Estate Agents and Property Managers
Glasgow, Glasgow City
03.2000 - 07.2003
- My First Full time job, working my way up the ladder, starting as an Office Junior, quickly promoting to Administrator in the Finance Department.
- Dealing with correspondence; drafting, typing, signing and sending letters to Solicitors and clients.
- Data Input, drawing up/issuing Invoices/Credit Notes to Clients.
- Covering reception and switchboard daily, dealing with clients face to face and on the telephone.
- Manually calculating invoice balances.
- Working to deadlines in order to get accounts out in time
Education
SVQ Level 3 - Social Services: children and young people
Glasgow Clyde College
Glasgow 05.2022 - 05.2023
PDA - PDA Educational Support Assistant
Glasgow Clyde College
Glasgow 09.2012 - 06.2013
Standard Grades - School Subjects
King's Park Secondary School
Glasgow, Glasgow City 05.1998 - 07.1998
Skills
- Caring and Nurturing
- Disability awareness
- Empathetic
- Good Listener / Communicator
- Continuous Personal Development
- Trauma Informed
- Creative
- Resilient
- Calm/Patient
Timeline
Child and Youth Care Worker (Nights)
Kibble
01.2025 - Current
SVQ Level 3 - Social Services: children and young people
Glasgow Clyde College
05.2022 - 05.2023
School Escort
Glasgow City Council
08.2017 - 01.2025
Support for Worker Co-Ordinator
Glasgow City Council
04.2017 - 01.2025
Support for Learning Worker
Glasgow City Council
08.2014 - 04.2017
PDA - PDA Educational Support Assistant
Glasgow Clyde College
09.2012 - 06.2013
Administrator
Scottish Power PLC
02.2005 - 03.2009
Bar Person
Hotshots Bowling Club
07.2003 - 03.2005
Bar person
Indigo's Night Club
07.2001 - 07.2004
Administrator
Ross & Liddell Estate Agents and Property Managers
03.2000 - 07.2003
Standard Grades - School Subjects
King's Park Secondary School
05.1998 - 07.1998
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