Summary
Overview
Work history
Education
Timeline
karen cottam

karen cottam

Radcliffe,Manchester

Summary

I am a Multi-award winning Learning & Development Professional and experienced People Leader. I pride myself on building and maintaining successful stakeholder relationships. I am passionate about enabling and developing others to best that they can be!

Overview

22
22
years of professional experience

Work history

Sr Manager Global Onboarding

IDEXX
Remote
03.2022 - Current



  • Leading large-scale global project, to create a new enterprise framework for new employee onboarding focused on creating a world-class employee experience.
  • Mentoring learning professionals from across the Organization.
  • Lead the Learning Alignment committee, bring together Learning Leaders from across the Organization to align and share best practice.


Sr Manager Learning Transformation & Excellence

IDEXX
Remote
10.2022 - 03.2023
  • Lead the transformation of learning design, delivery and operational support within the Talent Development Centre of Excellence, creating a global, flexible, scalable model of learning across the organisation.
  • Lead project team to develop a new, robust evaluation strategy to demonstrate return on investment and impact on the business.
  • Defined and delivered the highest quality learning experience – face to face, virtual live on-line learning, digital e-learning.

Talent Specialist

IDEXX
Remote
03.2021 - 10.2021
  • Key member of project team to ensure a successful launch of the new global competency framework.
  • Lead the workstream to design and facilitate People Leader Roadshows to introduce the competencies and how they can support them/their teams.
  • Collaborated with Business Leaders to create Success Profiles for critical roles,
  • Delivered debriefs and provided coaching for People Leaders that have completed the Korn Ferry Leadership Solution assessment.



Head of Learning Delivery & Design

DPG PLC
Worsley, Salford
05.2019 - 11.2020
  • Developed and empowered my Learning Delivery & Design team to provide the highest quality CIPD Programmes, which have exceptional learner experience at the heart of them.
  • Lead the transition from working in the office to working from home. Managed all team communication during the COVID-19 pandemic. This resulted in a motivated and engaged team and company performance exceeding goals consistently each month.
  • Asked by Board of Directors to take on cross-company People projects, which transformed the People Management Systems and Performance Development Processes. This work has been recognised by external bodies including Investors in People and Learning & Performance Institute.

Head of Learning Innovation & Deployment

DPG PLC
Worsley, Salford
12.2018 - 05.2019
  • Maximised productivity, performance, and staff engagement, through a tailored coaching and mentoring approach, leading to several internal promotions within the team.
  • Worked together with the Chartered Institute of Personnel & Development to change the blend of the HR Level 3 and L&D Level 5 programmes, to appeal to the modern learner, increasing engagement and accessibility.
  • Implemented new and improved processes and procedures throughout the learner journey to provide optimum customer experience.

Head of Product & Design

DPG PLC
Worsley, Salford
01.2018 - 11.2018
  • Implementation of a new Training Management System, which automated some manual processes and provided valuable insights to improve decision making and governance.
  • Successfully introduced a Customer Centricity focus group with representatives from each area of the business sharing best practice, review processes and customer feedback. This has driven improvements in learner experience throughout the whole learner journey.
  • Facilitated company-wide workshops to re-define our vision and discover purpose on an individual, team and organisational level.
  • Lead the team to re-design creative, engaging and innovative learning content, resulting in positive feedback, excellent learner experience and success rates.

Sr Learning & Development Manager

Direct Line Group
Manchester (National Role)
03.2016 - 12.2017
  • Successfully restructured team – bringing three separate Learning teams together as one resulting in a significant increase in engagement and effectiveness of the team.
  • Won the Gold award for Learning and Development Team of the Year 2017 at the National Contact Centre Awards.
  • One of my key priorities was to ensure successful learning delivery of a Customer Service Transformation Programme – This was completed for all Sales teams and was being delivered to all the Claims teams. The programme was a huge success and there was an increase of up to 11 points in the Net Promoter Scores and up to a 9-point increase in the customers' view of ease of service.
    • Created a 'Future of Learning' workstream and lead this project, investing in learning technology and the upskill and development of the team. This resulted in the Learning Delivery Team being able to use the best learning solutions for our people.

Learning Capability Manager

Direct Line Group
Manchester (National Role)
03.2016 - 12.2017
  • Won Silver Award for Learning Champion of the Year at National Contact Centre Awards on May 2015
  • Lead on a project to re-design the new starter induction programme, resulting in a reduced time to competency, using a more blended, flexible learning approach.
  • Team engagement scores increased to 100% through my investment in personal growth, coaching and mentoring of Learning Team.

Service Sales Manager

Direct Line Group
Manchester
05.2013 - 10.2014
  • Lead a department of 84 Service Sales staff.
  • Transformed underperforming and dis-engaged team to become high performing and most engaged team in Service Sales nationally.
    Developed a Talent Group in the Manchester site which supported succession planning in several roles. The success of this led to Talent Groups being created nationally.
  • Covered for Centre Manager in his absence, which included successfully setting up two new webchat teams in Manchester within tight timescales

Management Development Consultant

Direct Line Ins
Manchester (National Role)
08.2011 - 05.2013
  • Responsible for the development and delivery of learning solutions for Managers/Leaders at all levels .
  • One of my greatest achievements in this role was the successful deployment of Ken Blanchard Situational Leadership course.

Learning Delivery Manager

Direct Line Ins
Manchester/Liverpool/Birmingham
04.2004 - 08.2011
  • Responsible for leading a team of 12 Learning Delivery Trainers across 3 regions

Learning Delivery Team Leader

Direct Line Ins.
Manchester/Liverpool/Birmingham
04.2004 - 08.2011
  • Lead a team of 12 Learning Delivery Trainers across three regions

Learning Design Developer

Direct Line Ins.
Manchester
07.2003 - 03.2004
  • Design and development of learning material for the national team.
  • Worked on various projects including a new personal Injury development suite.

Claims Delivery Trainer

Direct Line Ins
Manchester
06.2001 - 07.2003
  • Responsible for all the claims department training for the region. This included induction and onboarding of new starters, personal effectiveness training, technical training.

Education

Certificate in Training Practice - Learning and Development

CIPD

Level 5 Diploma in Learning and Development -

CIPD

Certified Online Learning Facilitator -

Learning & Performance Institute

Korn Ferry Leader Solutions -

Korn Ferry

Timeline

Sr Manager Learning Transformation & Excellence - IDEXX
10.2022 - 03.2023
Sr Manager Global Onboarding - IDEXX
03.2022 - Current
Talent Specialist - IDEXX
03.2021 - 10.2021
Head of Learning Delivery & Design - DPG PLC
05.2019 - 11.2020
Head of Learning Innovation & Deployment - DPG PLC
12.2018 - 05.2019
Head of Product & Design - DPG PLC
01.2018 - 11.2018
Sr Learning & Development Manager - Direct Line Group
03.2016 - 12.2017
Learning Capability Manager - Direct Line Group
03.2016 - 12.2017
Service Sales Manager - Direct Line Group
05.2013 - 10.2014
Management Development Consultant - Direct Line Ins
08.2011 - 05.2013
Learning Delivery Manager - Direct Line Ins
04.2004 - 08.2011
Learning Delivery Team Leader - Direct Line Ins.
04.2004 - 08.2011
Learning Design Developer - Direct Line Ins.
07.2003 - 03.2004
Claims Delivery Trainer - Direct Line Ins
06.2001 - 07.2003
CIPD - Certificate in Training Practice, Learning and Development
CIPD - Level 5 Diploma in Learning and Development,
Learning & Performance Institute - Certified Online Learning Facilitator,
Korn Ferry - Korn Ferry Leader Solutions,

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