Karen Christie

• Transitioned into a head office role, leveraging store management expertise to support and enhance retail operations across multiple locations.
• Worked closely with cross-functional teams to streamline operational processes and improve efficiency at store level.
• Supported retail teams in audit preparation, inventory control, and compliance with company policies.
• Provided training and guidance on best practices, ensuring consistency in execution across stores.
• Assisted in implementing new operational initiatives, driving improvements in performance and productivity.

• Successfully launched and established a brand-new store, exceeding sales targets from year one.
• Led the flagship store in St James Quarter, driving record-breaking sales, and consistently exceeding targets.
• Led a team of 16 staff, ensuring high performance and motivation through training and mentoring.
• Developed and motivated a high-performing team, fostering a culture of excellence and accountability.
• Increased store sales year on year by implementing strategic sales initiatives.
• Managed daily store operations, including inventory control, stock replenishment, and visual merchandising.
• Spearheaded visual merchandising strategies, ensuring the store aligned with global brand guidelines.
• Enhanced customer experience, resulting in improvements on customer satisfaction scores.
• Analyzed financial reports, controlled expenses, and optimized budgets to maximize profitability.
• Ensured compliance health & safety and company regulations, reducing operational risks

• Successfully launched and established a brand-new store, exceeding sales targets from year one.
• Led the team to achieve a 99% RFID count score, setting a company-wide benchmark for inventory accuracy.
• Maintained an exceptional audit performance, consistently exceeding company standards.
• Managed operational efficiency, overseeing stock movements, HR processes, and training programmes.

• Played a key role in driving record-breaking store performance, contributing to significant sales growth.
• Managed daily store operations, including team leadership, stock control, and customer engagement.
• Trained and mentored staff, supporting career progression and enhancing team effectiveness.
• Attended HR Essentials & People

Management training courses, strengthening leadership capabilities.

• Managed all aspects of the concessions' operations, from sales performance to team leadership.
• Recruited, trained and developed a strong team, ensuring smooth daily operations.
• Oversaw visual merchandising and stock management, aligning with brand guidelines.

• Developed foundational retail management skills, gaining experience in sales, team leadership, and customer service.
• Ensured high standards of store presentation and consistently met sales targets.