Karen Campbell
Rutherglen,Glasgow
Summary
Accomplished professional with expertise in administrative management and a strong proficiency in Microsoft Office. Demonstrates exceptional skills in data entry, record keeping, and account management, ensuring accuracy and confidentiality. Proven leadership abilities with a focus on training and development, fostering inter-departmental collaboration to meet deadlines efficiently. Adept at providing excellent customer service and managing ledgers with precision.
Overview
40
40
years of professional experience
3996
3996
years of post-secondary education
Work history
Admin Manager (Scotland)
Chubb Fire & Security, Glasgow
Glasgow
11.2006 - 12.2025
- Manage team of 11 members
- Facilitate administrative support for security and fire operations team, ensuring seamless daily office functions.
- Dispute management
- Operation support for engineers and managers
- Implemented new procedures to enhance communication and collaboration across various departments.
- Managed administrative functions to ensure smooth operational workflows and efficient office management.
- Trained and mentored junior staff members, fostering professional development and team cohesion.
- Assessed and improved existing administrative processes to enhance productivity and effectiveness.
- Collaborated with senior management to align administrative strategies with overall organisational goals.
- Monitored and evaluated performance of administrative staff, providing constructive feedback for continuous improvement.
- Conducted performance reviews, fostering employee development and growth.
- Coordinated with other departments for seamless workflow integration.
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Maintained organised workspace promoting productivity and efficiency.
- Facilitated office meetings to discuss and address team issues.
- Oversaw recruitment processes to attract high-quality candidates.
- Ensured data protection compliance with meticulous record keeping.
- Handled customer queries promptly improving overall customer satisfaction.
- Established new filing system streamlining document retrieval process.
- Enhanced HR onboarding strategies delivering favourable beginnings for new employees
- Led and guided administrative staff, fostering culture of continuous improvement.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Branch Admin Supervisor
Chubb Electronic Security, Glasgow
Glasgow
11.2006 - 12.2025
- I manage team of 6 within branch administration department; within this I am responsible for achieving monthly targets including customer disputes, branch handovers, processing sales. Within 2012 we always achieved our monthly targets and were branch of the year reaching number 1 throughout the UK branches. Liaising with customers, internal and external, on a daily basis and ensuring their needs are met. Carry out staff training on any new tasks as well as new procedures within our department. Absence/sickness management for all employees within the Glasgow office. Carry out PA duties to our General Manager and Regional Director with full discretion at all times.
- (Previous Roles: Regional Sales Coordinator/Branch Administrator/Regional Customer Champion)
- Again my duties were varied and include maintaining and managing electronic diaries for 13 field based sales consultants, activity monitoring, liaising with the team and Senior Management. Update weekly/monthly reports on excel as well as minute taking at monthly meetings. Furthermore, a large part of my duties included liaising with customers, dealing with their enquiries and on occasion their complaints. Arrange travel arrangements/accommodation for team. Vet potential new employee applications and personal references. Confidentiality at all times. Process estimates to quotes to orders on Isales and order stock through JDE. At Chubb we are qualifying for ACE (Achieving Competitive Excellence).
- On moving to Customer Champion role my duties mainly include retaining of Chubb customers, problem solving for customers and helping where ever necessary. Monthly liaising with Operations Managers as well as Branch Managers and Regional Director. Delivering monthly reports for management team. Assist with any projects that management require of me with professionalism.
- Supervised administrative staff to enhance team productivity and maintain a positive work environment.
- Collaborated with management to develop strategies aimed at enhancing customer satisfaction and retention.
- Organised and maintained comprehensive records and documentation for compliance and operational efficiency.
- Ensured adherence to health and safety regulations while promoting a safe workplace for all employees.
- Oversaw inventory control, maintaining sufficient stock levels at all times.
- Client satisfaction achieved through excellent customer service skills.
- Handled sensitive information confidentially to maintain privacy standards.
- Ensured compliance with company policies and regulations, promoting a fair work environment.
- Led recruitment and training efforts to maintain a highly competent workforce.
- Supervised administrative staff to ensure smooth operation of departmental activities.
- Efficiently addressed employee concerns, fostering a positive work atmosphere.
- Coordinated team meetings for better staff communication.
- Managed daily operations, ensuring efficiency and accuracy in all tasks.
- Ensured timely completion of projects by enforcing strict deadlines.
- Handled complex administrative tasks for improved organisational operations.
- Facilitated smooth running of the office, ensuring high productivity levels.
- Attended meetings and maintained files of notes taken during meetings.
- Created and submitted progress reports to upper management.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Delivered new hire training and mentored established staff on processes and procedures.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
Accounts Administrator
Ecodrive Transmissions Ltd, Glasgow
Glasgow
08.2004 - 11.2006
- My duties are varied and include Purchase Ledger, Sales Ledger, and general office duties, including completing weekly fuel receipts, time sheets and warranty claims for customers. Furthermore, I am personal assistant to the Service Manager, fully trained in First Aid and have an in-depth knowledge of Health & Safety issues.
- Processed invoices and maintained accurate records of financial transactions.
- Coordinated with suppliers to ensure timely delivery of products and services.
- Maintained financial databases and generated reports to support management decisions.
- Assisted in the preparation of monthly financial statements and forecasts.
- Collaborated with team members to resolve discrepancies in accounts payable and receivable.
- Provided training and support to new staff on accounting software and procedures.
- Verified vendor invoices against purchase orders to prevent discrepancies.
- Coordinated with different departments for timely completion of financial reports.
- Prepared monthly reports, enhancing company's decision-making process.
- Managed all financial records to ensure accuracy and compliance.
- Increased efficiency with meticulous invoice and payment processing.
- Generated purchase orders for controlled spending.
- Reconciled accounts and prepared month-end documentation for accurate reporting and recordkeeping.
- Liaised with clients to manage account enquiries and update relevant data.
- Oversaw A/P and A/R functions to facilitate timely payments and prohibit past-due balances.
- Handled customer concerns and complaints to resolve issues and build loyalty.
BBC Account Manager
Mitie Managed Services; Chorley
Chorley
05.2004 - 07.2004
- My main duty was to oversee the day to day running with BBC Scotland with regards to Security Guards, Cleaners, Porters and Mail Room Staff. To add to this, I was responsible for all ordering of consumables, interviewing and employing employees necessary for each position and general administration and supervisory duties whilst ensuring all relevant paperwork was completed to a high standard.
Sales Co-ordinator
ADT Fire & Security, Uddingston
Uddingston
04.2003 - 04.2004
- Again my duties were varied and included maintaining and managing electronic diaries for 21 field based sales consultants, activity monitoring, liaising with the team and Senior Management with regards to sales reports and creating presentations for management to deliver based on our updated sales figures. Furthermore, a large part of my duties included liaising with customers, dealing with their enquiries and on occasion their complaints.
Office Manager
Texstyle World, Glasgow
Glasgow
05.1986 - 04.2003
- As a key member of the team, I was responsible for a wide range of operational objectives, including carrying out in a consistent and motivating manner the management and administration procedures for all UK and Ireland based Bedshop stores, managing the day to day running of the Bedshops and staff based within central office whilst running a busy office to a high and efficient standard.
Education
BA Degree - Business Management
Glasgow Caledonian University
Glasgow 09.2007 - 01.2012
European Computer Driving License -
South Lanarkshire College
GlasgowSCOTVEC Shorthand Typing Module - undefined
Langside College
GlasgowO' Level - English, Maths, Arithmetic, Spanish, Accounts and Secretarial Studies
Trinity High School
GlasgowSCOTVEC Word Processing Module - undefined
Cambuslang College
GlasgowSkills
- Administrative management
- Microsoft Office proficiency
- Data Entry & Record Keeping
- Account Management
- Time Management
- Leadership proficiency
- Training and Development
- Inter-departmental collaboration
- Deadline-oriented
- Confidentiality & Discretion
- Audio/Shorthand Typist
- Ledger management experience
- Excellent Customer Service
References
- Alan, Stewart, Regional Sales Manager, Chubb Security Ltd, 186 Garscube Road, Glasgow, G4 9RQ
- David, Hamilton, Ecodrive Transmissions Ltd, Unit 3A2, Burntbroom Court, Glasgow, G33 4DZ
Interests & Hobbies
I enjoy spending time socialising with my friends and family which includes going to the cinema, going for meals and regularly keeping fit by attending classes such as Yoga and Power Hooping.
Affiliations
- I love to socialise with firends and famil. Going to the cinema and yoga
References
References available upon request.
Other Relevant Information
I have over thirty years experience of working in an office environment and am confident that my work is viewed as exceptional by all who have known me in a professional setting. Furthermore, I am pleased to highlight that I am viewed as being conscientious, hard working loyal and reliable. To add to this I enjoy working alongside others and I have a great sense of humour but I am also keen to seek tasks that will challenge me. I have a keen eye for detail and am eager to develop my skills whilst continually learning and mastering new ones.
Timeline
BA Degree - Business Management
Glasgow Caledonian University
09.2007 - 01.2012
Admin Manager (Scotland)
Chubb Fire & Security, Glasgow
11.2006 - 12.2025
Branch Admin Supervisor
Chubb Electronic Security, Glasgow
11.2006 - 12.2025
Accounts Administrator
Ecodrive Transmissions Ltd, Glasgow
08.2004 - 11.2006
BBC Account Manager
Mitie Managed Services; Chorley
05.2004 - 07.2004
Sales Co-ordinator
ADT Fire & Security, Uddingston
04.2003 - 04.2004
Office Manager
Texstyle World, Glasgow
05.1986 - 04.2003
SCOTVEC Shorthand Typing Module - undefined
Langside College
SCOTVEC Word Processing Module - undefined
Cambuslang College
European Computer Driving License -
South Lanarkshire College
O' Level - English, Maths, Arithmetic, Spanish, Accounts and Secretarial Studies
Trinity High School