Karen Ausmus

• Support line Manager in the day to day running of the service
• Assisted 19 clients across 18 flats in 3 supported living services.
• Ensured daily client needs were met consistently.
• Organised staff rotas and managed day-to-day operations for all services.
• Facilitated staff supervisions and daily meetings.
• Implemented company policies to maintain a safe work environment.
• Trained staff effectively for improved performance.
• Protected client information in alignment with data protection regulations.
• Participated in regular training to maintain current skills.
• Administered medication accurately according to prescriptions.
• Developed care plans and guidelines for client wellbeing.
• Coordinated with professionals including doctors and therapists.
• Handled emergencies quickly to ensure safety.
• Managed challenging client behaviours for a safer environment.
• Cultivated relationships with clients and their families.

I applied to be the team Manager at Pelham house, in November 2019 I was promoted to Registered manager. Pelham house is a large supported living service for 16 adults with learning disabilities living in their own flats, i managed Rota's, supervision of my senior team, i ensured the overall day to day running of Pelham house was at a good standard and all staff were trained and working in a personal-cantered way, with all of our clients .

I had my first CQC inspection and due to Pelham not having one in over 4 years, we had a full inspection , meaning that all 5 principles were inspected. The feedback from the inspector was very positive and I was given an overall rating of GOOD.

In my role as registered manager and for the first time in Pelham's history I had managed to fully staff it, we went from 50-70 agency shifts per week to 9 and that was mostly to cover staff sickness or annual leave.

• I worked closely with other professionals such as physiotherapists, day centre staff, the appointee team , social workers at West Berkshire council, community nurses team and psychologists.
• I built up good relationships with all of my clients and their families at my time in Pelham
• Good understanding of managing a large service and staff team.
• Implemented quality control protocols for improved service delivery.
• Upheld high standard of patient confidentiality at all times.
• Managed budgets to maintain financial viability of the facility.
• Implemented innovative strategies to drive continuous improvement in service delivery.
• Conducted risk assessments to uphold safety standards.
• Investigated complaints thoroughly, resulting in improved family trust.

• Assisted line manager and team in daily operations of service.
• Managed staff rotas to ensure adequate coverage.
• Met clients' needs consistently.
• Provided safe and comfortable environment for clients.
• Supported promotion of personal and physical independence and choice for clients.
• Aided in all aspects of clients' needs, including personal care, medication administration, and mobility.
• Attended relevant training programmes as required.
• Updated care plans and risk assessment guidelines regularly.
• Collaborated with other professionals effectively.

• Removed old nail polish without harming natural nails before new applications.
• Followed hygiene protocols by washing hands thoroughly before each procedure.
• Conducted assessments of client's nails to identify suitable treatments based on condition.
• Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
• Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
• Kept up-to-date with latest industry trends to provide modern styling advice to clients.
• Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
• Completed administrative tasks such as handling cash transactions and maintaining client records accurately.
• Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
• Performed routine equipment maintenance to ensure tools were safe and effective for use.
• Demonstrated full understanding of all available treatments for informed discussions with clients about their options.

• Managed budget allocation for various departments, ensuring financial efficiency.
• Designed floor layout optimally to maximise player engagement and comfort.
• Trained new employees, resulting in a consistent high-quality service across the team.
• Monitored financial performance of the casino to ensure profitability.
• Conducted regular audits on games of chance, ensuring compliance with gaming regulations.
• Liaised with law enforcement agencies when necessary, enhancing security within the premises.
• Cultivated an atmosphere of fun and excitement, improving overall customer experience.
• Resolved conflicts between customers or staff promptly, maintaining a harmonious environment.

• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
• Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Respected privacy and dignity of each resident during provision of care services.

• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Collaborated with healthcare team for effective patient care delivery.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Monitored vital signs of patients for early detection of health complications.
• Respected privacy and dignity of each resident during provision of care services.
• Assisted in daily living activities for enhanced patient comfort.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.

• Assisted in daily living activities for enhanced patient comfort.
• Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Encouraged independence among patients whilst assisting them with tasks.
• Monitored vital signs of patients for early detection of health complications.
• Responded promptly to emergency situations, ensuring safety of all residents.