Karen Ann Fisher
Darlington,Durham
Summary
A dedicated and experienced professional with a strong background in leadership and people management, who takes pride in supporting and guiding teams to do their best work. Enjoys being involved in the day to day detail and is always willing to roll up her sleeves to help the team where needed. Values clear communication, trust, and collaboration, and is known for being approachable, dependable, and fair. Brings compassion, integrity, and consideration to every working relationship, creating a positive and supportive environment where individuals and teams can achieve both their own goals and those of the wider organisation. Motivated by helping others succeed and contributing thoughtfully to a shared purpose.
Overview
44
44
years of professional experience
14
14
years of post-secondary education
Work history
Onboarding Team Leader
HC-One
Darlington, Durham
2023.04 - Current
- Led and managed a team of up to 12 HR Onboarding Administrators, overseeing appraisals and performance management.
- Coached and motivated team through regular one-to-ones and meetings to enhance engagement and productivity.
- Ensured accurate and efficient delivery of onboarding activities in compliance with company policy and GDPR.
- Monitored workflows and response times, reallocating resources to meet SLA targets during peak periods.
- Reviewed and adjusted SLAs to align with business needs while maintaining service quality and efficiency.
- Acted as escalation point for complex onboarding queries, coaching team on resolution processes.
- Analysed productivity data to inform performance discussions and identify improvement opportunities.
- Oversaw recruitment and training of team members, ensuring consistency in operational practices.
Onboarding Administrator
HC-One
Darlington, Durham
2021.11 - 2023.03
- Delivered comprehensive onboarding administration, ensuring accurate and efficient completion of all activities.
- Completed pre-employment compliance checks before start dates, escalating issues when requirements were unmet.
- Maintained confidential colleague records, adhering to GDPR and data protection regulations.
- Cultivated strong relationships with stakeholders, ensuring respectful and professional interactions.
- Managed high-volume inboxes, actioning emails and requests within agreed SLAs.
- Handled customer calls and complaints during onboarding, escalating complex issues when necessary.
- Provided onboarding training to new colleagues and stakeholders, including Home Managers and Administrators.
- Supported new team member development through buddying and knowledge sharing initiatives.
Support Worker for People With Learning & Mental Disabilities
Cygnet Health
2020.08 - 2021.11
- Assisted with all aspects of personal care to enhance individual wellbeing.
- Managed daily household tasks to maintain a clean and safe environment.
- Provided mental and emotional support, fostering resilience in service users.
- Supported health care needs, including medication administration and financial management.
- Encouraged development of personal skills through tailored life skills training.
- Collaborated with health care professionals to ensure comprehensive care delivery.
- Prepared nutritious meals to meet dietary requirements of service users.
- Safeguarded individuals at risk while producing daily activity reports for risk management.
Owner
Perfect 10 Nail & Beauty Salon
2006.09 - 2020.01
- Managed a team of 10 employees to uphold franchise standards for performance and conduct.
- Scheduled and organised customer appointments, ensuring optimal resource allocation.
- Handled customer complaints, queries, and compliments, maintaining franchise compliance.
- Oversaw staff annual leave and performance management processes, addressing disciplinary issues.
- Managed ordering of salon supplies, including retail and professional stock.
- Conducted weekly stock takes to ensure inventory accuracy.
- Maintained salon cleanliness daily, adhering to Perfect 10 high standards as per franchise agreement.
- Coordinated marketing initiatives in-store and on social media, contributing to business growth.
Owner
Robtrade (Robertville, Martindale & City Deep Road Testing Stations)
Johannesburg
2005.12 - 2006.08
- Developed and maintained strong customer relationships to enhance service delivery.
- Oversaw all administration duties to ensure operational efficiency.
- Scrutinised roadworthy certificates for compliance with safety regulations.
- Conducted daily cash ups to maintain accurate financial records.
- Managed debtor and creditor accounts to optimise cash flow.
- Executed payroll preparation, ensuring timely and accurate employee payments.
- Supervised staff management, fostering a productive work environment.
- Coordinated bonuses and annual leave to support employee satisfaction.
Customer Services Manager
Standard Bank of South Africa
1998.02 - 2003.08
- Ensured consistent high levels of customer service across all departments.
- Assisted clients with banking needs during peak periods.
- Handled customer complaints and compliments to improve service quality.
- Acted as branch manager during periods of absenteeism.
Manager
Kramerville Branch
1997.06 - 1998.01
- Oversaw operations of 10 staff, including Tellers and customer consultants.
- Ensured compliance with regulations as Treasury and Forex custodian.
- Submitted weekly financial reports to maintain accuracy in records.
- Authorised internal documentation to uphold operational integrity.
- Managed branch opening and closing processes efficiently.
- Safeguarded branch security as chief key custodian.
- Facilitated customer service interactions to promote client satisfaction.
Teller / Service Consultant / Foreign Exchange Officer
Treasury Custodian
1981.12 - 1997.05
- Executed daily reconciliation and balancing of funds to ensure accuracy.
- Processed bulk deposits and managed both deposits and withdrawals efficiently.
- Oversaw branch treasury operations as custodian, maintaining security and compliance.
- Promoted, sold, and marketed financial products to enhance customer engagement.
- Coordinated international transfers by collating necessary documentation for execution.
- Liaised with Reserve Bank to secure favourable exchange rates for transactions.
- Managed and controlled access to safe deposit boxes, ensuring customer security.
Education
Beauty Management & Franchise Diploma -
Imbalie Beauty
2006.01 - 2008.01
Various Banking Diplomas - undefined
Standard Bank of South Africa
1983.01 - 1988.01
Public Relations Diploma - undefined
Damelin College
1982.01 - 1984.01
National Senior Certificate with University Exemption (Matric) - undefined
Pinetown Girls High School
1976.01 - 1981.01
Skills
- Leadership and management
- Compassion and consideration
- Confidence and reliability
- Customer-driven approach
- Effective communication skills
- Trustworthiness and honesty
- Team collaboration
REFERENCES
Available on request.
Affiliations
- Outside of my professional role, I am a pet lover with a genuine passion for beauty, style, and painting, and I enjoy long walks and spending time by the beach.
Timeline
Onboarding Team Leader
HC-One
2023.04 - Current
Onboarding Administrator
HC-One
2021.11 - 2023.03
Support Worker for People With Learning & Mental Disabilities
Cygnet Health
2020.08 - 2021.11
Owner
Perfect 10 Nail & Beauty Salon
2006.09 - 2020.01
Beauty Management & Franchise Diploma -
Imbalie Beauty
2006.01 - 2008.01
Owner
Robtrade (Robertville, Martindale & City Deep Road Testing Stations)
2005.12 - 2006.08
Customer Services Manager
Standard Bank of South Africa
1998.02 - 2003.08
Manager
Kramerville Branch
1997.06 - 1998.01
Various Banking Diplomas - undefined
Standard Bank of South Africa
1983.01 - 1988.01
Public Relations Diploma - undefined
Damelin College
1982.01 - 1984.01
Teller / Service Consultant / Foreign Exchange Officer
Treasury Custodian
1981.12 - 1997.05
National Senior Certificate with University Exemption (Matric) - undefined
Pinetown Girls High School
1976.01 - 1981.01