Summary
Overview
Work history
Education
Skills
References
Accomplishments
Continuing Professional Development
Timeline
Generic

Karem Ward

Bournemouth,England

Summary

Accomplished professional with extensive experience in aviation, client account management and business development, driving revenue growth through effective client acquisition and retention strategies. Expertise in customer relationship management, stakeholder engagement, and partnership management, fostering long-term business networking and relationship building. Proven leadership in team development, coaching, and mentoring to achieve customer service excellence. Committed to leveraging interpersonal communication skills to enhance stakeholder engagement and support organisational goals.

Overview

36
36
years of professional experience

Work history

Head of New Business & Client Accounts

YourSpace, The HiTech Group
Bournemouth
2022.11 - Current
  • Improved brand visibility and lead generation through strategic use of digital platforms.
  • Lead client acquisition strategy and business development initiatives.
  • Identified and pursued potential clients through business networking.
  • Facilitate networking and collaboration between member organisations to strengthen partnerships and grow business.
  • Delivered exceptional service that improved client retention.
  • Improved brand visibility and lead generation through strategic use of digital platforms.
  • Build and nurture a thriving office business community.

Trauma Medic (film & TV productions)

Freelance
London
2021.07 - 2022.10
  • Primary on-set medical professional for multiple high-profile shows, ensuring the safety of all cast and crew.
  • Ensured safety compliance and maintained emergency readiness for productions.
  • Productions included: The Apprentice, Top Boy, Inside Man, Life & Rhymes, Your Christmas or Mine, Hard Cell, Rock of All Ages, and Highlife.
  • Productions aired on: Netflix, Sky Arts, Amazon Prime, BBC, Channel 4.

Head of Partnerships

Crystal Collective
London
2020.07 - 2021.06
  • Built strategic partnerships and business alliances to aid growth.
  • Increased member engagement and growth.
  • Monitored performance metrics to support business development and provide insights into areas for improvement.
  • Improved staff retention through mentoring and fostering positive relationships between teams.

Cabin Service Director

British Airways
Heathrow
1990.05 - 2020.08
  • Head cabin crew, responsible for operational compliance and safety within the cabin, including handling medical emergencies.
  • Selected by British Airways to lead VIP and UK Prime Ministerial tours, ensuring exceptional service standards.
  • Led international cabin crew teams of up to 22, mentoring and coaching individuals, and fostering a culture of collaboration and high performance.
  • Ensured smooth onboard operations by facilitating communication and coordinating team efforts, enhancing passenger experience.

Education

Guildford Technical College
Surrey

Cranleigh School
Surrey

Ripley Court Preparatory School
Surrey

Skills

  • Interpersonal communication
  • Client account management
  • Business development
  • Revenue growth
  • Client acquisition
  • Customer relationship management
  • Customer retention
  • Business networking
  • Relationship building
  • Stakeholder engagement
  • Partnership management
  • Leadership and team development
  • Coaching and mentoring
  • Customer service excellence

References

References available upon request.

Accomplishments

    Honorary Roles

  • Vice President of Business Networking International (BNI) Shoreline Networking Chapter
  • Board Member of Bournemouth Chamber of Trade and Commerce

    • Awards

  • BNI Diamond Excellence Award
  • Networker of the Year 2025 (South UK)

Continuing Professional Development

Medical & Safety

  • FREC 3 Medic – First Response Emergency Care
  • Mental Health First Aider – MHFA England
  • Certificate in Aviation Medicine

Leadership & Business

  • Leadership Matters
  • Service & Performance Leadership
  • Business Integrity & Data Protection
  • Diversity & Inclusion

Aviation & Safety

  • Safety & Emergency Procedures
  • Dangerous Goods Certification
  • Security & Safety Compliance
  • Disability Awareness

Additional Training

  • Personal Life Coach & “Breakthrough” Life Coaching Facilitator
  • Sports Nutrition Diploma & Personal Fitness Trainer
  • International Day Skipper Sailing Certification

Timeline

Head of New Business & Client Accounts

YourSpace, The HiTech Group
2022.11 - Current

Trauma Medic (film & TV productions)

Freelance
2021.07 - 2022.10

Head of Partnerships

Crystal Collective
2020.07 - 2021.06

Cabin Service Director

British Airways
1990.05 - 2020.08

Guildford Technical College

Cranleigh School

Ripley Court Preparatory School

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Karem Ward