Kareen Lee
New Harbour Village 111, Old Harbour,St Catherine
Summary
Accomplished professional with expertise in banking operations, financial reconciliations, and AML compliance. Demonstrates strong analytical skills and a proven track record in fraud detection and process improvement. Adept at managing general ledger reconciliations and payment processing while ensuring exceptional customer service. Proficient in Microsoft Office Suite, with excellent communication and teamwork abilities. Committed to enhancing operational efficiency and pursuing opportunities for career advancement within the financial sector.
Overview
18
18
years of professional experience
Work history
Senior Processing Clerk
Bank of Nova Scotia Jamaica
2024.01 - 2026.04
- Enhanced reconciliation efficiency by 25% through targeted process improvements.
- Investigated and resolved discrepancies across 60+ retained and general ledger accounts, ensuring accurate financial reporting.
- Conducted general ledger reconciliations for internal and external customers, supporting seamless branch operations.
- Prepared daily reconciliations for Mastercard, Visa, and American Express merchant payment operations.
- Resolved reconciliation exceptions within agreed service level agreements (SLAs) and escalated unresolved issues.
- Maintained security, custody, and operational control procedures in accordance with bank policies.
Processing Clerk
Bank of Nova Scotia Jamaica
2010.02 - 2024.12
- Processed account adjustments, fees, reversals, and transaction investigations accurately, maintaining high standards of detail and compliance.
- Prepared tax certificates and efficiently processed diverse customer service requests to meet client needs.
- Provided operational support while maintaining strict compliance with Anti-Money Laundering (AML) regulations, internal policies, and confidentiality requirements.
- Trained and coached new employees, ensuring effective onboarding and adherence to operational procedures to enhance team readiness.
- Received the Employee of the Quarter award in recognition of outstanding performance.
Cheque File Clerk
Bank of Nova Scotia Jamaica
2008.01 - 2010.01
- Matched cheques to transaction records, ensuring accurate processing and minimising errors.
- Identified and escalated potentially fraudulent cheque transactions, contributing to enhanced security measures.
- Assisted with onboarding and training of new team members, facilitating smoother integration into the team.
Education
Bachelor's Degree - Major: Accounts, Minor: Human Resource Management
University of Technology
JamaicaSkills
- Payment Processing
- Banking Operations
- Merchant Services
- Fraud Detection
- AML Compliance
- General Ledger Reconciliations
- Financial Reconciliations
- Process Improvement
- Analytical Skills
- Microsoft Office Suite
- Customer Service
- Problem Solving
- Time Management
- Teamwork
- Communication
References
Available upon request.
Timeline
Senior Processing Clerk
Bank of Nova Scotia Jamaica
2024.01 - 2026.04
Processing Clerk
Bank of Nova Scotia Jamaica
2010.02 - 2024.12
Cheque File Clerk
Bank of Nova Scotia Jamaica
2008.01 - 2010.01
Bachelor's Degree - Major: Accounts, Minor: Human Resource Management
University of Technology