KAREEN EBBAGE

• Company Overview:

Responsible for coordinating and delivering high-quality shore excursions and destination experiences for 350 guests on board ensuring seamless port operations by liaising with local vendors, managing guest expectations, and contributing to the overall onboard experience, while reporting to the Destination Manager and adhering to company standards and safety protocols.

Assist in planning, coordinating, and executing shore excursions at each port of call, including selecting local tour operators and ensuring quality standards are met.
Conduct pre-tour briefings for guests, providing details about the itinerary, local customs, and important information.
Monitor tour operations to address any guest concerns or issues that may arise during excursions.

• Providing welcoming and personalized guest experience at reception desk on board cruise ship, handling check-in/check-out procedures, addressing guest inquiries and concerns, managing room assignments, and coordinating various services while maintaining high level of customer service in line with windstar luxury small-ship cruising standards.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Directed guest and clients to appropriate staff, ensuring efficient service delivery.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.

• Company Overview:

Aegean Odyssey Aegean Odyssey is a classically elegant vessel offering its passengers a relaxed travel atmosphere and high level of personalized service, the ship is based on the Canary Islands and Mediterranean cruises departing from Civitavecchia-Rome, Venice, Athens, Istanbul, as well as Asia cruises sailing out of Singapore. Aegean Odyssey is perfectly suited for cruising to the smallest Mediterranean inlets that larger cruise ships can’t reach.

Company Overview:

• 2GO Travel is a ferry operator that offers sea travel in the Philippines. They provide a variety of amenities, including dining, shopping, and entertainment. Which offers a range of accommodations, from dormitory-style rooms to suites with private bathrooms.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Maintained accurate logs of visitor entries for security purposes.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Maintained an organised reception area for a professional business environment.
• Managed phone calls, resulting in effective communication flow within the company.
• Assisted with administrative tasks, improving overall functionality of the office.

• Company Overview:
• Prepared meals, ensuring high-quality taste and presentation.
• Followed health and safety regulations strictly to ensure compliance.
• Collaborated with team members to streamline operations.
• Resolved customer complaints promptly, fostering good relations and loyalty.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Greeted each customer warmly, creating a friendly shopping environment.
• Trained new cashiers on store policies and procedures to maintain standards.